Apparel Department Lead – Service, Merch & Growth

JD Sports; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Staff discount

EAP program

Parental leave (1 month)

Job summary

JD Sports in Merrylands is seeking an Apparel Department Supervisor to lead a busy department and drive exceptional customer service. You will coach a team, manage merchandising standards and sales performance while maintaining strong product knowledge across brands.

The role requires 2–3 years in retail, a positive, proactive attitude, and excellent time management to balance daily priorities. Join us to help deliver outstanding in-store experiences for our customers.

Qualifications

• 2-3 years of experience within retail or like industry.
• You are passionate about delivering an amazing service experience for our customers.
• You have a positive attitude, with capacity to create a motivating environment for your team.
• You have excellent time management skills to ensure that daily priorities are executed in a timely manner.
• Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members.

Responsibilities

• Model exceptional customer service, every customer, every time
• Support and guide team to deliver exceptional service and a ‘service over task’ environment
• Actively gain, maintain and share product & brand knowledge for your department
• Support management team to improve financial performance within your department
• Work with back of house team to ensure product availability
• Uphold company standards and deliver store visual excellence

Skills

Customer service

Team leadership

Time management

Interpersonal skills

Communication

Job description

JD Sports in Merrylands is seeking an Apparel Department Supervisor to lead a busy department and drive exceptional customer service. You will coach a team, manage merchandising standards and sales performance while maintaining strong product knowledge across brands.

The role requires 2–3 years in retail, a positive, proactive attitude, and excellent time management to balance daily priorities. Join us to help deliver outstanding in-store experiences for our customers.