Apparel Department Supervisor — Lead Service & Merchandising

JD Sports Erina; Gosford; On-site; AUD 56,000 - 68,000; Full time

Job summary

JD Sports Erina is seeking a Department Supervisor to lead your department, coaching a team to deliver exceptional customer service and to maintain merchandising and visual standards.

With 2–3 years of retail experience, you will drive sales, manage time effectively, and share product knowledge while supporting store management across Sunday to Thursday shifts. A proactive, energetic attitude is essential.

Qualifications

• 2–3 years of experience in retail or a similar industry.
• Passionate about delivering an amazing service experience.
• Positive attitude with the ability to motivate a team.
• Strong time management and prioritisation abilities.

Responsibilities

• Model exceptional customer service, every customer, every time.
• Lead your department to deliver exceptional service and a service over task environment.
• Actively gain, maintain and share product & brand knowledge for your department.
• Support management to improve financial performance within your department.
• Work with back of house to ensure product availability.
• Uphold company standards and deliver store visual excellence.

Skills

Customer service

Team leadership

Communication skills

Time management

Job description

JD Sports Erina is seeking a Department Supervisor to lead your department, coaching a team to deliver exceptional customer service and to maintain merchandising and visual standards.

With 2–3 years of retail experience, you will drive sales, manage time effectively, and share product knowledge while supporting store management across Sunday to Thursday shifts. A proactive, energetic attitude is essential.