Apparel Department Supervisor — Lead Service & Merchandising

JD Sports Blacktown; Blacktown; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Staff discount

Employee Assistance Program

Parental leave

Job summary

JD Sports Blacktown is seeking an Apparel Department Supervisor to lead the department, delivering exceptional customer service and maintaining merchandising standards. You will coach your team, ensure product availability, and support the store management in driving performance.

The role focuses on servicing customers, sharing product knowledge, and upholding brand visuals, with opportunities to develop within a dynamic sports fashion retailer in Blacktown.

Qualifications

• 2–3 years of experience in retail or a like industry.
• Demonstrated passion for delivering an amazing service experience.
• Strong interpersonal and communication skills.

Responsibilities

• Model exceptional customer service, every customer, every time.
• Support and guide team to deliver exceptional service in a 'service over task' environment.
• Actively gain, maintain and share product & brand knowledge for your department.
• Support management to improve financial performance within your department.
• Ensure product availability with back-of-house coordination.
• Uphold store visual standards and merchandising excellence.

Skills

Customer service

Team leadership

Time management

Interpersonal skills

Job description

JD Sports Blacktown is seeking an Apparel Department Supervisor to lead the department, delivering exceptional customer service and maintaining merchandising standards. You will coach your team, ensure product availability, and support the store management in driving performance.

The role focuses on servicing customers, sharing product knowledge, and upholding brand visuals, with opportunities to develop within a dynamic sports fashion retailer in Blacktown.