APAC Enterprise Customer Success Leader

Atlassian Corp.; Sydney; Hybrid; AUD 260,000 - 380,000; Full time

Benefits offered by this job

Health resources

Volunteer days

Perks and benefits

Job summary

At Atlassian, the Head of Strategic & Enterprise Customer Success Management, APAC, will lead a high-performing team of Customer Success Managers across APAC and drive strategic relationships with top accounts. You will align CS with Sales, Services, and Product to maximize value and retention across the region.

You will hire, onboard, and develop talent, set OKRs and health metrics, and collaborate with Revenue Operations to ensure predictable outcomes.

Responsibilities

• Lead, coach, and develop a high-performing team of Customer Success Managers across APAC
• Hire, onboard, and develop top talent to scale the APAC Enterprise CS team
• Engage C-suite and C-1 executives at Atlassian's highest-value APAC accounts to deepen strategic relationships
• Drive product adoption and consumption growth across your customer portfolio
• Build and manage a rigorous operational cadence - including OKRs, health metrics, and performance reporting
• Champion a data-driven approach to customer success by leveraging customer insights, product usage data, and market trends
• Lead cross-functional collaboration across matrixed account teams spanning geographies, aligning Sales, Professional Services, Support, Product, and Partner teams
• Contribute to regional and global planning cycles, including annual and quarterly planning, and shape the vision for world-class Customer Success
• Travel up to 20% on average, and up to 40% as needed, across domestic and international APAC locations

Job description

At Atlassian, the Head of Strategic & Enterprise Customer Success Management, APAC, will lead a high-performing team of Customer Success Managers across APAC and drive strategic relationships with top accounts. You will align CS with Sales, Services, and Product to maximize value and retention across the region.

You will hire, onboard, and develop talent, set OKRs and health metrics, and collaborate with Revenue Operations to ensure predictable outcomes.