APAC Enterprise CS Leader: Strategy & Exec Growth

UNAVAILABLE; Sydney; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Health and wellbeing resources

Volunteer days

Job summary

Atlassian is seeking a Senior leader to oversee the APAC Customer Success organization, guiding a high-performing team of CSMs and driving strategic engagement with top accounts.

You will partner with sales, product, and support to maximize value delivery, align with exec stakeholders, and scale operations. This role offers flexible work location and opportunities to influence regional and global planning, travel up to 40% as needed.

Qualifications

• Experience leading a CSM team across APAC.
• Proven ability to engage CXOs and executives.
• Strong track record in driving adoption and retention.
• Experience scaling teams and processes.

Responsibilities

• Lead, coach, and develop a high-performing team of Customer Success Managers across APAC.
• Hire, onboard, and develop top talent to scale the APAC Enterprise CS team in line with business growth goals.
• Engage C-suite and C-1 executives at Atlassian's highest-value APAC accounts to deepen strategic relationships and act as executive escalation point.
• Drive product adoption and consumption growth across your customer portfolio by maximizing value realization.
• Build and manage a rigorous operational cadence — including OKRs, health metrics, and performance reporting — with Revenue Operations.
• Champion a data-driven approach to customer success using insights, product usage data, and market trends to surface expansion opportunities.
• Lead cross-functional collaboration across matrixed account teams spanning geographies with Sales, Professional Services, Support, Product, and Partners.
• Contribute to regional and global planning cycles, including annual and quarterly planning, shaping the vision for world-class CS.
• Travel up to 20% on average, and up to 40% as needed across domestic and international APAC locations.

Skills

Leadership

Executive engagement

APAC experience

Team coaching

Data-driven decisions

Job description

Atlassian is seeking a Senior leader to oversee the APAC Customer Success organization, guiding a high-performing team of CSMs and driving strategic engagement with top accounts.

You will partner with sales, product, and support to maximize value delivery, align with exec stakeholders, and scale operations. This role offers flexible work location and opportunities to influence regional and global planning, travel up to 40% as needed.