APAC Customer Success Leader - Growth & Ops

Whizdom; Sydney; On-site; AUD 206,640 - 247,968; Full time

Job summary

A leading SaaS company is seeking a Customer Success Leader to manage a significant portfolio in Sydney. This role involves ensuring operational excellence and customer satisfaction while coaching a high-performing team. The ideal candidate will have experience in customer success operations and a track record in driving growth and retention. This is a 12-month contract role offering competitive hourly pay.

Qualifications

• Experience in managing customer success operations.
• Ability to monitor customer health and mitigate issues.
• Proven track record in driving retention and growth.

Responsibilities

• Lead the Customer Success Operations Centre.
• Ensure operational excellence and customer fulfillment.
• Identify opportunities for product expansion.

Skills

Operational Excellence

Customer Satisfaction

Strategic Leadership

Stakeholder Engagement

Coaching

Job description

A leading SaaS company is seeking a Customer Success Leader to manage a significant portfolio in Sydney. This role involves ensuring operational excellence and customer satisfaction while coaching a high-performing team. The ideal candidate will have experience in customer success operations and a track record in driving growth and retention. This is a 12-month contract role offering competitive hourly pay.