Head of Strategic & Enterprise Customer Success Management, APAC

UNAVAILABLE; Sydney; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Health and wellbeing resources

Volunteer days

Job summary

Atlassian is seeking a Senior leader to oversee the APAC Customer Success organization, guiding a high-performing team of CSMs and driving strategic engagement with top accounts.

You will partner with sales, product, and support to maximize value delivery, align with exec stakeholders, and scale operations. This role offers flexible work location and opportunities to influence regional and global planning, travel up to 40% as needed.

Qualifications

• Experience leading a CSM team across APAC.
• Proven ability to engage CXOs and executives.
• Strong track record in driving adoption and retention.
• Experience scaling teams and processes.

Responsibilities

• Lead, coach, and develop a high-performing team of Customer Success Managers across APAC.
• Hire, onboard, and develop top talent to scale the APAC Enterprise CS team in line with business growth goals.
• Engage C-suite and C-1 executives at Atlassian's highest-value APAC accounts to deepen strategic relationships and act as executive escalation point.
• Drive product adoption and consumption growth across your customer portfolio by maximizing value realization.
• Build and manage a rigorous operational cadence — including OKRs, health metrics, and performance reporting — with Revenue Operations.
• Champion a data-driven approach to customer success using insights, product usage data, and market trends to surface expansion opportunities.
• Lead cross-functional collaboration across matrixed account teams spanning geographies with Sales, Professional Services, Support, Product, and Partners.
• Contribute to regional and global planning cycles, including annual and quarterly planning, shaping the vision for world-class CS.
• Travel up to 20% on average, and up to 40% as needed across domestic and international APAC locations.

Skills

Leadership

Executive engagement

APAC experience

Team coaching

Data-driven decisions

Job description

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

• Lead, coach, and develop a high-performing team of Customer Success Managers across APAC

• Hire, onboard, and develop top talent to scale the APAC Enterprise CS team in line with business growth goals — acting as both a talent magnet and a talent identifier within the broader organization

• Engage C-suite and C-1 executives at Atlassian's highest-value APAC accounts to deepen strategic relationships, anticipate risk, and serve as an executive escalation point when needed

• Drive product adoption and consumption growth across your customer portfolio, partnering with customers to maximize value realization

• Build and manage a rigorous operational cadence — including OKRs, health metrics, and performance reporting — in close partnership with Revenue Operations to drive predictable outcomes and team accountability

• Champion a data-driven approach to customer success by leveraging customer insights, product usage data, and market trends to identify expansion opportunities and surface feedback to product and go-to-market teams

• Lead cross-functional collaboration across matrixed account teams spanning geographies, aligning Sales, Professional Services, Support, Product, and Partner teams around shared customer outcomes

• Contribute to regional and global planning cycles, including annual and quarterly planning, and serve as a trusted peer executive within the CSM Leadership team to shape the vision for world-class Customer Success

• Travel up to 20% on average, and up to 40% as needed, across domestic and international APAC locations to support customer relationships and team engagement

Qualifications

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.