Head of Strategic & Enterprise Customer Success Management, APAC

Atlassian Corp.; Sydney; Hybride; AUD 260 000 - 380 000; Plein temps

Avantages offerts par ce poste

Health resources

Volunteer days

Perks and benefits

Résumé du poste

At Atlassian, the Head of Strategic & Enterprise Customer Success Management, APAC, will lead a high-performing team of Customer Success Managers across APAC and drive strategic relationships with top accounts. You will align CS with Sales, Services, and Product to maximize value and retention across the region.

You will hire, onboard, and develop talent, set OKRs and health metrics, and collaborate with Revenue Operations to ensure predictable outcomes.

Responsabilités

• Lead, coach, and develop a high-performing team of Customer Success Managers across APAC
• Hire, onboard, and develop top talent to scale the APAC Enterprise CS team
• Engage C-suite and C-1 executives at Atlassian's highest-value APAC accounts to deepen strategic relationships
• Drive product adoption and consumption growth across your customer portfolio
• Build and manage a rigorous operational cadence - including OKRs, health metrics, and performance reporting
• Champion a data-driven approach to customer success by leveraging customer insights, product usage data, and market trends
• Lead cross-functional collaboration across matrixed account teams spanning geographies, aligning Sales, Professional Services, Support, Product, and Partner teams
• Contribute to regional and global planning cycles, including annual and quarterly planning, and shape the vision for world-class Customer Success
• Travel up to 20% on average, and up to 40% as needed, across domestic and international APAC locations

Description du poste

Head of Strategic & Enterprise Customer Success Management, APAC

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Lead, coach, and develop a high-performing team of Customer Success Managers across APAC

Hire, onboard, and develop top talent to scale the APAC Enterprise CS team in line with business growth goals - acting as both a talent magnet and a talent identifier within the broader organization

Engage C-suite and C-1 executives at Atlassian's highest-value APAC accounts to deepen strategic relationships, anticipate risk, and serve as an executive escalation point when needed

Drive product adoption and consumption growth across your customer portfolio, partnering with customers to maximize value realization

Build and manage a rigorous operational cadence - including OKRs, health metrics, and performance reporting - in close partnership with Revenue Operations to drive predictable outcomes and team accountability

Champion a data-driven approach to customer success by leveraging customer insights, product usage data, and market trends to identify expansion opportunities and surface feedback to product and go-to-market teams

Lead cross-functional collaboration across matrixed account teams spanning geographies, aligning Sales, Professional Services, Support, Product, and Partner teams around shared customer outcomes

Contribute to regional and global planning cycles, including annual and quarterly planning, and serve as a trusted peer executive within the CSM Leadership team to shape the vision for world-class Customer Success

Travel up to 20% on average, and up to 40% as needed, across domestic and international APAC locations to support customer relationships and team engagement

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

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