APAC Head of Customer Success — Scale & Strategy

Anthropic Limited; Sydney; Híbrido; AUD 230.000 - 350.000; Jornada completa

Descripción de la vacante

Anthropic Limited is seeking a Head of Customer Success, APAC to build and lead a high-impact CS organization across Asia Pacific. You will scale a team of managers and CSMs, define APAC CS strategy, and partner with global leaders to deliver a consistent customer experience while localising where it matters.

You will oversee APAC markets including India, Japan, Korea, ASEAN, and ANZ, driving adoption, retention and growth with enterprise customers, startups and the public sector.

Formación

• 15+ years of experience in management consulting, technology consulting, professional services or customer‑facing advisory roles.
• Experience building and leading multi‑market Customer Success or Technical Success organisations, including managing managers.
• Track record of scaling CS teams across APAC at enterprise software, SaaS or AI/ML companies.
• Strong executive presence and the ability to engage C-suite stakeholders in APAC.

Responsabilidades

• Build and lead a multi-layered CS organisation across APAC.
• Define and execute the APAC CS strategy in partnership with global CS leadership.
• Own CS outcomes including health, retention, expansion and satisfaction across APAC accounts.
• Hire, develop and coach CS managers and individual contributors.
• Partner with global CS, Sales, Product and Engineering teams so the APAC voice reaches decision‑making forums.
• Establish scalable processes, playbooks and cadences across APAC time zones.
• Represent Anthropic with senior customer stakeholders across APAC in executive engagements and strategic account conversations.
• Build relationships with APAC channel and SI partners and with systems integrators.
• Contribute to global CS strategy with an APAC perspective.

Conocimientos

Leadership

People management

APAC market knowledge

Stakeholder management

Strategic thinking

Educación

Bachelor’s degree

Descripción del empleo

Anthropic Limited is seeking a Head of Customer Success, APAC to build and lead a high-impact CS organization across Asia Pacific. You will scale a team of managers and CSMs, define APAC CS strategy, and partner with global leaders to deliver a consistent customer experience while localising where it matters.

You will oversee APAC markets including India, Japan, Korea, ASEAN, and ANZ, driving adoption, retention and growth with enterprise customers, startups and the public sector.