Strategic Enterprise CSM — Hybrid & Flexible Time Off

Experian; North Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Novated Leasing & Salary Packaging

Great compensation package and bonus /

Core benefits including Experian share

Flexible work environment, hybrid mode

Flexible time off including volunteer,

17 weeks of Paid Parental Leave

Job summary

Experian Australia is seeking an experienced Customer Success Manager to manage Strategic Accounts within Open Data Solutions. You will own post-sale relationships, translate data capabilities into outcomes and drive adoption, value realization and renewal readiness.

You will partner with cross-functional teams to progress opportunities, monitor client health, and shape the product roadmap with Voice of the Customer input. A proven enterprise client focus is essential.

Qualifications

• 5+ years in Customer Success, Strategic Account Management or senior client-facing role.
• Experience with enterprise clients and senior stakeholders.
• Experience leading strategic conversations, workshops or business reviews.

Responsibilities

• Relationship management across Strategic Accounts with senior stakeholders.
• Develop and maintain tailored success plans aligned to client goals.
• Expand adoption of Open Data Solutions portfolio; drive value realization.
• Contribute to QBRs and maintain engagement cadence; report on adoption and metrics.
• Identify expansion signals and progress opportunities with ACC directors.
• Monitor client health, renewals risk and coordinate mitigation actions.
• Coordinate across Product, Sales, Delivery, Support, Consulting and Billing for a joined-up experience.
• Champion customer needs; inform product strategy and roadmaps.

Skills

Relationship-building

Executive stakeholder engagement

Communication & facilitation

Strategic thinking

Commercial acumen

Data-inspired client outcomes

cross-functional collaboration

Project management

Tools

CRM platforms

Job description

Experian Australia is seeking an experienced Customer Success Manager to manage Strategic Accounts within Open Data Solutions. You will own post-sale relationships, translate data capabilities into outcomes and drive adoption, value realization and renewal readiness.

You will partner with cross-functional teams to progress opportunities, monitor client health, and shape the product roadmap with Voice of the Customer input. A proven enterprise client focus is essential.