AO3 Business Support Officer

Synergie Group; Rockhampton Regional; On-site; AUD 69,000 - 76,000; Full time

Job summary

Synergie Australia is seeking an AO3 Business Support Officer for a trusted Government client located in Rockhampton. This role involves coordinating travel, arranging charters and accommodation, and providing professional customer service, while managing correspondence and records.

Key duties include using Ellipse and Microsoft Office, maintaining procedures, and supporting a fast-paced government environment with a focus on accuracy and efficiency.

Qualifications

• Experience in administration or business support.
• Experience coordinating travel and accommodation arrangements.
• Strong customer service and stakeholder engagement skills.
• Excellent organisation and time-management capabilities.
• Clear and concise written and verbal communication.
• Strong attention to detail and commitment to accuracy.
• Confidence managing telephone and email enquiries.
• Experience preparing documents, reports and correspondence.
• Competency using Microsoft Office applications.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Coordinate travel bookings, including flights and accommodation.
• Arrange charters, ferries and vehicle hire within required timeframes.
• Provide efficient and professional customer service.
• Manage incoming and outgoing correspondence.
• Respond to telephone and email enquiries promptly.
• Liaise with local suppliers, industry representatives and stakeholders.
• Prepare accurate documents, reports and business correspondence.
• Update records and operational information systems.
• Use Ellipse and Microsoft Office applications to manage information.
• Maintain procedures, manuals and administrative registers.
• Contribute ideas to improve existing administrative processes.
• Manage routine enquiries in the absence of senior team members.
• Balance customer requirements with broader business objectives.
• Complete recurring administrative work accurately and efficiently.
• Work within established service standards and performance measures.

Skills

Administration

Customer service

Stakeholder engagement

Microsoft Office

Time management

Communication

Organisational skills

Attention to detail

Independent working

Tools

Ellipse

Microsoft Office

Job description

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking an AO3 Business Support Officerfor atrusted Government client located in Rockhampton.

The important parts:

• Pay:$50–$55 per hour + Super | Duration:26 October 2026 to 24 December 2026 (potential for extension)

What you will be required to do:

As the Business Support Officer, you will:

• Coordinate travel bookings, including flights and accommodation
• Arrange charters, ferries and vehicle hire within required timeframes
• Provide efficient and professional customer service
• Manage incoming and outgoing correspondence
• Respond to telephone and email enquiries promptly
• Liaise with local suppliers, industry representatives and stakeholders
• Prepare accurate documents, reports and business correspondence
• Update records and operational information systems
• Use Ellipse and Microsoft Office applications to manage information
• Maintain procedures, manuals and administrative registers
• Contribute ideas to improve existing administrative processes
• Manage routine enquiries in the absence of senior team members
• Balance customer requirements with broader business objectives
• Complete recurring administrative work accurately and efficiently
• Work within established service standards and performance measures

To be successful in the role you will:

To succeed in this position, you will have:

• Previous experience in administration or business support
• Experience coordinating travel and accommodation arrangements
• Strong customer service and stakeholder engagement skills
• Excellent organisation and time-management capabilities
• Clear and concise written and verbal communication
• Strong attention to detail and commitment to accuracy
• Confidence managing telephone and email enquiries
• Experience preparing documents, reports and correspondence
• Competency using Microsoft Office applications
• The ability to manage competing priorities in a fast-paced environment
• A professional, proactive and team-focused approach
• The ability to work independently and appropriately escalated? Wait next: "Experience maintaining registers, procedures or information systems"

What’s on offer for you:

• A government assignment based in central Rockhampton
• Varied responsibilities