AO3 Maintenance Support Officer

Synergie Group; Brisbane; On-site; AUD 69,000 - 76,000; Full time

Benefits offered by this job

Superannuation

Job summary

Synergie Australia is seeking two AO3 Maintenance Support Officers for a trusted Government client located in Cannon Hill. Use your customer service skills to support essential maintenance services and help deliver reliable government infrastructure across Queensland.

This fast-paced contract role pays AU$50–$55 per hour plus super, with a start as soon as possible through to 19 January 2027 and potential extension.

Qualifications

• Previous call centre or high-volume customer service experience.
• Confidence managing high volumes of inbound and outbound calls.
• Excellent verbal communication and active listening skills.
• Strong customer service and complaint-resolution capabilities.
• The ability to negotiate and manage challenging conversations professionally.
• Accurate data-entry and record-keeping skills.
• Strong problem-solving and decision-making capabilities.
• Excellent organisation, multitasking and time-management skills.
• Proficiency with computer systems and Microsoft Office.
• The ability to work accurately in a fast-paced environment.
• A professional and team-focused approach.
• Availability throughout the initial three-month contract without planned leave.

Responsibilities

• Manage a high volume of inbound and outbound customer calls.
• Respond to maintenance-related enquiries professionally and efficiently.
• Listen carefully to customers and identify the support required.
• Resolve complaints and challenging enquiries within established guidelines.
• Use negotiation and dispute-resolution skills to achieve practical outcomes.
• Liaise with local suppliers, industry representatives and internal stakeholders.
• Maintain accurate customer, job and service information.
• Complete data entry and update operational systems.
• Prepare accurate correspondence, documents and reports.
• Prioritise competing enquiries and administrative tasks.
• Monitor outstanding matters and follow up when required.
• Work within established KPIs and performance measures.
• Escalate complex or sensitive matters appropriately.
• Contribute positively to team culture and internal improvement activities.
• Undertake general administrative duties as required.

Skills

Call centre experience

High-volume calls

Verbal communication

Complaint-resolution

Negotiation

Data-entry

Problem-solving

Multitasking

MS Office

Fast-paced

Team-focused

Availability

Tools

Microsoft Office

Job description

Use your customer service skills to support essential maintenance services.

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking two AO3 Maintenance Support Officerfor atrusted Government client located in Cannon Hill.

Pay:

• Pay:$50–$55 per hour + Super | Duration:Commencing as soon as possible through to 19 January 2027 (potential for extension)

What you will be required to do:

As a Maintenance Support Officer, you will:

• Manage a high volume of inbound and outbound customer calls
• Respond to maintenance-related enquiries professionally and efficiently
• Listen carefully to customers and identify the support required
• Resolve complaints and challenging enquiries within established guidelines
• Use negotiation and dispute-resolution skills to achieve practical outcomes
• Liaise with local suppliers, industry representatives and internal stakeholders
• Maintain accurate customer, job and service information
• Complete data entry and update operational systems
• Prepare accurate correspondence, documents and reports
• Prioritise competing enquiries and administrative tasks
• Monitor outstanding matters and follow up when required
• Work within established KPIs and performance measures
• Escalate complex or sensitive matters appropriately
• Contribute positively to team culture and internal improvement activities
• Undertake general administrative duties as required

To be successful in the role you will:

• Previous call centre or high-volume customer service experience
• Confidence managing high volumes of inbound and outbound calls
• Excellent verbal communication and active listening skills
• Strong customer service and complaint-resolution capabilities
• The ability to negotiate and manage challenging conversations professionally
• Accurate data-entry and record-keeping skills
• Strong problem-solving and decision-making capabilities
• Excellent organisation, multitasking and time-management skills
• Confidence using computer systems and Microsoft Office applications
• The ability to work accurately in a fast-paced environment
• A professional and team-focused approach
• The ability to work independently and escalat?
• Availability throughout the initial three-month contract without planned leave

What’s on offer for you:

• Government assignment based in Cannon Hill
• Two immediate opportunities available
• Possibility of a contract extension
• Valuable call centre and government service-delivery experience
• Fast-paced role with varied customer and stakeholder interaction
• Supportive and performance-focused team environment
• Opportunity to contribute to essential maintenance services