AO3 Maintenance Support Officer

Synaco; Brisbane; Sur place; AUD 69 000 - 76 000; Plein temps

Avantages offerts par ce poste

Gov assignment

Two roles

Extension potential

Call centre experience

Supportive team

Maintenance services impact

Résumé du poste

Synergie Australia is seeking two AO3 Maintenance Support Officers for a trusted Government client located in Cannon Hill, Brisbane. This fast-paced role supports essential maintenance services and requires strong customer service and problem-solving skills.

You will handle high volumes of inbound/outbound calls, document interactions, and liaise with suppliers and internal stakeholders. Initial contract through 19 January 2027 with potential extension.

Qualifications

• Previous call centre or high-volume customer service experience.
• Confidence managing high volumes of inbound and outbound calls.
• Excellent verbal communication and active listening skills.
• Strong customer service and complaint-resolution capabilities.
• Ability to negotiate and manage challenging conversations professionally.
• Accurate data-entry and record-keeping skills.
• Strong problem-solving and decision-making capabilities.

Responsabilités

• Manage a high volume of inbound and outbound customer calls.
• Respond to maintenance-related enquiries professionally and efficiently.
• Listen carefully to customers and identify the support required.
• Resolve complaints and challenging enquiries within established guidelines.
• Use negotiation and dispute-resolution skills to achieve practical outcomes.
• Liaise with local suppliers, industry representatives and internal stakeholders.
• Maintain accurate customer, job and service information.
• Complete data entry and update operational systems.
• Prepare accurate correspondence, documents and reports.
• Prioritise competing enquiries and administrative tasks.
• Monitor outstanding matters and follow up when required.
• Work within established KPIs and performance measures.
• Escalate complex or sensitive matters appropriately.
• Contribute positively to team culture and internal improvement activities.
• Undertake general administrative duties as required.

Connaissances

Call centre experience

High-volume handling

Verbal communication

Active listening

Negotiation

Data entry

MS Office

Outils

Microsoft Office

Description du poste

Use your customer service skills to support essential maintenance services.

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking two AO3 Maintenance Support Officerfor atrusted Government client located in Cannon Hill.

The important parts:

• Pay:$50–$55 per hour + Super | Duration:Commencing as soon as possible through to 19 January 2027 (potential for extension)

What you will be required to do:

As a Maintenance Support Officer, you will:

• Manage a high volume of inbound and outbound customer calls
• Respond to maintenance-related enquiries professionally and efficiently
• Listen carefully to customers and identify the support required
• Resolve complaints and challenging enquiries within established guidelines
• Use negotiation and dispute-resolution skills to achieve practical outcomes
• Liaise with local suppliers, industry representatives and internal stakeholders
• Maintain accurate customer, job and service information
• Complete data entry and update operational systems
• Prepare accurate correspondence, documents and reports
• Prioritise competing enquiries and administrative tasks
• Monitor outstanding matters and follow up when required
• Work within established KPIs and performance measures
• Escalate complex or sensitive matters appropriately
• Contribute positively to team culture and internal improvement activities
• Undertake general administrative duties as required

To be successful in the role you will:

• Previous call centre or high-volume customer service experience
• Confidence managing high volumes of inbound and outbound calls
• Excellent verbal communication and active listening skills
• Strong customer service and complaint-resolution capabilities
• The ability to negotiate and manage challenging conversations professionally
• Accurate data-entry and record-keeping skills
• Strong problem-solving and decision-making capabilities
• Excellent organisation, multitasking and time-management skills
• Confidence using computer systems and Microsoft Office applications
• The ability to work accurately in a fast-paced environment
• A professional and team-focused approach
• The ability to work independently and escalation issues appropriately
• Availability throughout the initial three-month contract without planned leave

What’s on offer for you:

• Government assignment based in Cannon Hill
• Two immediate opportunities available
• Possibility of a contract extension
• Valuable call centre and government service-delivery experience
• Fast-paced role with varied customer and stakeholder interaction
• Supportive and performance-focused team environment
• Opportunity to contribute to essential maintenance services

Synergie Australia delivers a full 360º recruitment solution, consisting oftemporaryandpermanent recruitment services, and more.Safetyis of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce.Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future. This approach delivers real change to communities by improving workplaces, local economies, inequalities, and changes to the climate. If you aspire for better, let’swork together.