AO3 Maintenance Support Officer

Synergie; Brisbane; Presencial; AUD 69 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Government assignment in Cannon Hill

Two immediate opportunities

Contract extension potential

Valuable government service-delivery经验

Resumo da oferta

Synergie Australia is seeking two AO3 Maintenance Support Officer for a trusted Government client located in Cannon Hill, Brisbane. The roles start immediately with a three-month contract and potential extension.

You will manage high volumes of calls, handle maintenance enquiries, and coordinate with suppliers and stakeholders to deliver timely service and accurate records in a dynamic government environment.

Qualificações

• Previous call centre or high-volume customer service experience.
• Excellent verbal communication and active listening skills.
• Strong customer service and complaint-resolution capabilities.
• The ability to negotiate and manage challenging conversations professionally.
• Accurate data-entry and record-keeping skills.

Responsabilidades

• Manage a high volume of inbound and outbound customer calls.
• Respond to maintenance-related enquiries professionally and efficiently.
• Listen carefully to customers and identify the support required.
• Resolve complaints and challenging enquiries within established guidelines.
• Use negotiation and dispute-resolution skills to achieve practical outcomes.
• Liaise with local suppliers, industry representatives and internal stakeholders.
• Maintain accurate customer, job and service information.
• Complete data entry and update operational systems.
• Prepare accurate correspondence, documents and reports.
• Prioritise competing enquiries and administrative tasks.
• Monitor outstanding matters and follow up when required.
• Work within established KPIs and performance measures.
• Escalate complex or sensitive matters appropriately.
• Contribute positively to team culture and internal improvement activities.

Conhecimentos

Call centre experience

High-volume/customer service

Verbal communication

Negotiation/dispute resolution

Data entry/records management

Problem solving

Time management

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Use your customer service skills to support essential maintenance services.

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking two AO3 Maintenance Support Officerfor atrusted Government client located in Cannon Hill.

The important parts:

• Pay:$50–$55 per hour + Super | Duration:Commencing as soon as possible through to 19 January 2027 (potential for extension)

What you will be required to do:

As a Maintenance Support Officer, you will:

• Manage a high volume of inbound and outbound customer calls


• Respond to maintenance-related enquiries professionally and efficiently


• Listen carefully to customers and identify the support required


• Resolve complaints and challenging enquiries within established guidelines


• Use negotiation and dispute-resolution skills to achieve practical outcomes


• Liaise with local suppliers, industry representatives and internal stakeholders


• Maintain accurate customer, job and service information


• Complete data entry and update operational systems


• Prepare accurate correspondence, documents and reports


• Prioritise competing enquiries and administrative tasks


• Monitor outstanding matters and follow up when required


• Work within established KPIs and performance measures


• Escalate complex or sensitive matters appropriately


• Contribute positively to team culture and internal improvement activities


• Undertake general administrative duties as required

To be successful in the role you will:

• Previous call centre or high-volume customer service experience


• Confidence managing high volumes of inbound and outbound calls


• Excellent verbal communication and active listening skills


• Strong customer service and complaint-resolution capabilities


• The ability to negotiate and manage challenging conversations professionally


• Accurate data-entry and record-keeping skills


• Strong problem-solving and decision-making capabilities


• Excellent organisation, multitasking and time-management skills


• Confidence using computer systems and Microsoft Office applications


• The ability to work accurately in a fast-paced environment


• A professional and team-focused approach


• The ability to work independently and escape issues appropriately


• Availability throughout the initial three-month contract without planned leave

What’s on offer for you:

• Government assignment based in Cannon Hill


• Two immediate opportunities available


• Possibility of a contract extension


• Valuable call centre and government service-delivery experience


• Fast-paced role with varied customer and stakeholder interaction


• Supportive and performance-focused team environment


• Opportunity to contribute to essential maintenance services