AO3 Business Support Officer

Kingston Human Capital; Townsville City; On-site; AUD 58,000 - 83,000; Full time

Job summary

Kingston Human Capital is seeking an Administration & Travel Support Officer to join a Queensland Government team in Townsville. You will coordinate travel arrangements, provide excellent customer service, and support regional stakeholders.

The role requires strong organisational skills and experience in admin and travel coordination. It is based in Garbutt, with a contract up to April 2027 and a 36.25-hour week, paid weekly.

Qualifications

• Previous experience in administration, customer service, travel coordination or a similar support role.

Responsibilities

• Coordinate and manage travel bookings (flights, accommodation, car hire, ferries, charters).
• Deliver high-quality customer service via phone and email.
• Liaise with stakeholders and suppliers to ensure service delivery.
• Maintain records using Microsoft Office and internal systems.
• Monitor correspondence and action enquiries promptly.
• Prepare reports and update spreadsheets; assist with admin duties.
• Support development and improvement of procedures and processes.
• Work in a KPI-driven environment ensuring accuracy and deadlines.

Skills

Travel coordination

Administration

Customer service

Microsoft Excel

Microsoft Office

Organisational skills

Communication

Attention to detail

Teamwork

Tools

Excel

Office Suite

Job description

About the Opportunity

Join a Queensland Government team in a busy, customer-focused administration and travel coordination role!

An exciting opportunity is available for an organised, proactive and customer-focused Administration & Travel Support Officer to join a busy Queensland Government team.

In this varied role, you'll provide essential administrative and customer service support, coordinate travel arrangements and work closely with internal teams, suppliers and stakeholders to ensure the smooth delivery of services.

We're looking for someone who thrives in a fast-paced environment, has exceptional attention to detail and enjoys being part of a collaborative team.

Your new role

• Coordinate and manage travel bookings, including flights, accommodation, car hire, ferries and charter services.
• Deliver high-quality customer service, responding to enquiries via phone and email within required timeframes.
• Liaise with internal stakeholders, external suppliers and service providers to ensure efficient service delivery.
• Maintain accurate records, registers and documentation using Microsoft Office and internal systems.
• Monitor incoming and outgoing correspondence, ensuring enquiries and requests are actioned promptly.
• Prepare reports, update spreadsheets and assist with general administrative duties.
• Support the development and improvement of procedures, manuals and administrative processes.
• Work collaboratively within a busy, KPI-driven environment while maintaining accuracy and meeting deadlines.

About You

To be successful in this role, you will be able to demonstrate:

• Previous experience in administration, customer service, travel coordination or a similar support role.
• Strong Microsoft Excel skills ideally and confidence using Microsoft Office applications.
• Excellent organisational skills with the ability to manage competing priorities and meet tight deadlines.
• Strong communication skills and the ability to build positive working relationships with stakeholders and suppliers.
• Exceptional attention to detail, particularly when managing bookings, records and documentation.
• A proactive, flexible and team-focused attitude with a willingness to undertake routine administrative tasks.
• Ability to work effectively in a high-volume environment with performance targets and deadlines.
• A current driver's licence with a clean driving record.

Benefits

• Garbutt, 4814
• Contract up to April 2027, with potential extension
• $51.12 Per Hour + 12% Superannuation (PAYG Agency Contractor)
• 36.25 hours per week, Monday to Friday
• Weekly pay cycle

Confidential enquiries can be directed to:

Alana Hunter
Principal Consultant*****@kingstonhumancapital.com.au

Kingston Human Capital specialises in recruitment for the Queensland Government and Public Sector.

If this role isn't quite right for you, but you are seeking a similar opportunity, reach out for a confidential discussion about your career.

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