Government AO3 Business Support Officer – Travel & Admin

Synergie Group; Rockhampton Regional; On-site; AUD 69,000 - 76,000; Full time

Job summary

Synergie Australia is seeking an AO3 Business Support Officer for a trusted Government client located in Rockhampton. This role involves coordinating travel, arranging charters and accommodation, and providing professional customer service, while managing correspondence and records.

Key duties include using Ellipse and Microsoft Office, maintaining procedures, and supporting a fast-paced government environment with a focus on accuracy and efficiency.

Qualifications

• Experience in administration or business support.
• Experience coordinating travel and accommodation arrangements.
• Strong customer service and stakeholder engagement skills.
• Excellent organisation and time-management capabilities.
• Clear and concise written and verbal communication.
• Strong attention to detail and commitment to accuracy.
• Confidence managing telephone and email enquiries.
• Experience preparing documents, reports and correspondence.
• Competency using Microsoft Office applications.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Coordinate travel bookings, including flights and accommodation.
• Arrange charters, ferries and vehicle hire within required timeframes.
• Provide efficient and professional customer service.
• Manage incoming and outgoing correspondence.
• Respond to telephone and email enquiries promptly.
• Liaise with local suppliers, industry representatives and stakeholders.
• Prepare accurate documents, reports and business correspondence.
• Update records and operational information systems.
• Use Ellipse and Microsoft Office applications to manage information.
• Maintain procedures, manuals and administrative registers.
• Contribute ideas to improve existing administrative processes.
• Manage routine enquiries in the absence of senior team members.
• Balance customer requirements with broader business objectives.
• Complete recurring administrative work accurately and efficiently.
• Work within established service standards and performance measures.

Skills

Administration

Customer service

Stakeholder engagement

Microsoft Office

Time management

Communication

Organisational skills

Attention to detail

Independent working

Tools

Ellipse

Microsoft Office

Job description

Synergie Australia is seeking an AO3 Business Support Officer for a trusted Government client located in Rockhampton. This role involves coordinating travel, arranging charters and accommodation, and providing professional customer service, while managing correspondence and records.

Key duties include using Ellipse and Microsoft Office, maintaining procedures, and supporting a fast-paced government environment with a focus on accuracy and efficiency.