AO3 Business Support Officer

Empire Group; Mount Isa City; Vor Ort; AUD 100.000 - 103.000; Vollzeit

Zusammenfassung

Empire Group invites applications for an AO3 Business Support Officer based in Mount Isa to provide travel coordination, customer service and administrative support within a busy Queensland Government team.

You will organise travel bookings, manage correspondence, support stakeholders, maintain records and deliver high standards of customer service in a fast-paced environment. An initial fixed-term contract with extension prospects applies.

Qualifikationen

• Strong administration and customer service experience.
• Intermediate Microsoft Excel skills and confidence working across the Microsoft Office suite.
• Previous experience in construction, property administration, engineering, government or similar is highly regarded.
• Excellent organisational skills and the ability to manage competing priorities.
• High attention to detail and accuracy when processing information.
• Strong communication skills, both written and verbal.

Aufgaben

• Coordinate travel bookings, including flights, accommodation, vehicle hire, charters and ferry transfers.
• Provide professional customer service to internal and external stakeholders.
• Prepare documentation, reports, registers and administrative records with a high level of accuracy.
• Liaise with suppliers, contractors and stakeholders to ensure timely service delivery.
• Manage incoming and outgoing phone and email correspondence.
• Maintain accurate records and update information systems, including Microsoft Office and internal databases.
• Support the development and maintenance of procedures, manuals and registers.
• Assist with general administration duties and support senior staff as required.

Kenntnisse

Strong administration

Customer service

Excel skills

Microsoft Office

Communication skills

Tools

Microsoft Excel

MS Office

Jobbeschreibung

• AO3 Business Support Officer
• QLD Government
• $51.12 per hour + superannuation
• ASAP Start
• Initial contract to 29/01/2027 with high likelihood of ongoing contract extension

About the role

We're seeking a proactive Administration Officer to provide travel coordination, customer service and administrative support within a busy Queensland Government team.

This is a varied role where you'll be responsible for coordinating travel arrangements, managing correspondence, supporting stakeholders, maintaining accurate records and ensuring a high standard of customer service is delivered.

Key Responsibilities

• Coordinate travel bookings, including flights, accommodation, vehicle hire, charters and ferry transfers
• Provide professional customer service to internal and external stakeholders
• Prepare documentation, reports, registers and administrative records with a high level of accuracy
• Liaise with suppliers, contractors and stakeholders to ensure timely service delivery
• Manage incoming and outgoing phone and email correspondence
• Maintain accurate records and update information systems, including Microsoft Office and internal databases
• Support the development and maintenance of procedures, manuals and registers
• Assist with general administration duties and support senior staff as required

About You

To be successful in this role, you will demonstrate:

• Strong administration and customer service experience
• Intermediate Microsoft Excel skills and confidence working across the Microsoft Office suite
• Previous experience in construction, property administration, engineering, government or similar is highly regarded
• Excellent organisational skills and the ability to manage competing priorities
• High attention to detail and accuracy when processing information
• Strong communication skills, both written and verbal
• The ability to work effectively in a KPI-driven, fast-paced environment
• Clean drivers licence (mandatory)

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.