ANZ Service Lead – Safety, Rentals & Connected Solutions

Fortive Corporation (SE); Perth; Presencial; AUD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Industrial Scientific in Perth, WA, seeks a Service Manager ANZ to lead the Perth-based Service Centre and field service operations across Australia and New Zealand. You will drive safe, efficient, and profitable service delivery including calibration, repairs, rental solutions, technical support, and connected safety services.

As a member of the ANZ Leadership Team, you will partner with Sales, Customer Success, Operations, Global Service, and Channel Partners to enhance customer outcomes,

Formación

• Lead Perth service centre activities, including repairs, calibrations, rental fleet operations, warranty processing, logistics coordination, and technical support.
• Ensure service turnaround times meet or exceed customer expectations and contractual service commitments.
• Establish and maintain best-in-class service workflows utilizing Lean and FBS methodologies.
• Drive continuous improvement initiatives focused on throughput, quality, efficiency, capacity planning, and cost reduction.
• Develop scalable operational processes to support business growth across ANZ.
• Ensure appropriate inventory management of spare parts, loan equipment, calibration gases, rental fleet assets, and consumables.
• Implement service forecasting and workforce planning to align resources with customer demand.
• Champion a customer-first culture focused on retention, advocacy, and long-term customer value.
• Act as the executive escalation point for critical customer issues and service recovery activities.
• Regularly engage strategic mining and industrial customers to understand operational challenges and identify improvement opportunities.
• Partner with Customer Success teams to improve customer adoption of connected safety solutions, cloud platforms, and subscription services.
• Monitor customer satisfaction metrics and implement corrective actions where required.
• Lead voice-of-customer initiatives and convert feedback into measurable operational improvements.
• Own service profitability, labour utilisation, service margins, and operational cost management.
• Identify opportunities to expand service offerings and increase recurring revenue.
• Provide technical and operational expertise during customer visits, audits, tenders, proposals, and contract negotiations.
• Support channel partners in delivering consistent service standards across ANZ.

Descripción del empleo

Industrial Scientific in Perth, WA, seeks a Service Manager ANZ to lead the Perth-based Service Centre and field service operations across Australia and New Zealand. You will drive safe, efficient, and profitable service delivery including calibration, repairs, rental solutions, technical support, and connected safety services.

As a member of the ANZ Leadership Team, you will partner with Sales, Customer Success, Operations, Global Service, and Channel Partners to enhance customer outcomes,