Amsa Duty Manager

Australian Maritime Safety Authority; Melbourne; On-site; AUD 52,000 - 70,000; Full time

Job summary

The Australian Maritime Safety Authority in Melbourne is seeking a friendly receptionist to provide administrative support and be the first point of contact for inquiries. Reporting to the Operations Manager, you will interact with staff and customers from diverse backgrounds in a fast-paced environment.

You should have prior front desk or office administration experience, strong communication skills, and proficiency with MS Office and website content management.

Qualifications

• Front desk reception and/or office administration experience.
• Excellent communication and a customer service focus.
• Experience improving or developing administrative processes.
• Proficient in MS Office (Outlook, Excel, Word) and content management systems.
• Attention to detail in administrative tasks.
• Ability to prioritise workloads to meet deadlines in a fast-paced environment.
• Ability to build and maintain relationships with diverse stakeholders.

Responsibilities

• Provide reception and administrative support to the organisation.
• Be the first point of contact for inquiries and greet visitors.
• Assist with website content management and general administrative tasks.
• Contribute to process improvement initiatives and maintain documentation.

Job description

The Role

An exciting opportunity exists to provide reception and administrative support to our organisation!

Reporting to the Operations Manager, you will be responsible for a variety of administrative tasks and will be the first point of contact for inquiries. As the frontline and public face of our organisation, you will have the ability to interact collaboratively with staff and customers at all levels and from all backgrounds.

You will have experience in a similar role and will be a great multi-tasker, have a high level of attention to detail and the desire to work in a fast-paced environment.

• Experience in front desk reception and/or office administration, providing a broad range of administrative support functions;
• Excellent communication skills and a demonstrated service focus when dealing with and resolving customer enquiries;
• Experience with process improvement or developing and implementing administrative processes
• Demonstrated experience with MS Office, including Outlook, Excel and Word and content management systems for website maintenance;
• Demonstrated attention to detail in administrative and process oriented tasks;
• Demonstrated capacity to prioritise workloads to meet deadlines in a demanding environment;
• Experience providing a high level of customer service and an ability to build and manage relationships with a diverse range of external and internal stakeholders.