Administration Assistant / Receptionist

Star Community Care; Geehi; On-site; AUD 50,000 - 60,000; Full time

Job summary

Star Community Care is seeking an Administration Assistant / Receptionist to be the first point of contact for enquiries and visitors. You will manage reception duties, handle calls and emails, and support the administration team with daily tasks.

Based in Geehi, NSW, this role involves maintaining CRM data, booking appointments, and contributing to a collaborative, client-focused office environment. You will work with a supportive team and have opportunities to grow in the disability and

Qualifications

• Proven ability to communicate clearly with clients and stakeholders.
• Strong customer service mindset and professional telephone manner.
• Ability to manage multiple tasks with accuracy and efficiency.
• Experience with Microsoft Office (Word/Outlook/Excel) and data entry.

Responsibilities

• Greet visitors and handle reception duties in a professional manner.
• Answer incoming phone calls and direct to appropriate person.
• Monitor and respond to emails; route enquiries to the correct department.
• Maintain CRM data and electronic records accurately.
• Book and manage appointments; support day-to-day office tasks.

Skills

Communication skills

Customer service

Phone and email handling

Attention to detail

Organisation and multitasking

Data-entry

CRM systems familiarity

MS Office (Word, Outlook, Excel)

Independent working

Tools

CRM software

Job description

As our Administration Assistant / Receptionist, you will be one of the first points of contact for enquiries and visitors. You will handle reception duties, answer incoming phone calls, manage emails, maintain CRM data and electronic records, book and manage appointments, and support the administration team with day-to-day office tasks.

Key responsibilities

• Reception duties and welcoming visitors to the office
• Answering incoming phone calls in a professional and friendly manner
• Handling general phone enquiries and directing or transferring calls to the appropriate person
• Monitoring and responding to general emails
• Forwarding and allocating emails and enquiries to the appropriate person or department
• Taking accurate messages and ensuring they are passed on promptly
• CRM data entry and ongoing database maintenance
• Creating, updating and maintaining accurate electronic records
• Uploading and filing documents within the CRM and internal systems
• Booking and managing appointments

About you

• Has good communication and customer service skills
• Is confident handling telephone calls and emails
• Can communicate professionally with people and external stakeholders
• Has strong attention to detail
• Is organised and able to manage multiple tasks
• Has good computer and data-entry skills
• Is comfortable learning and using CRM systems
• Has experience with Microsoft Office, including Word, Outlook and Excel
• Can work independently as well as part of a team
• Is reliable, punctual and professional
• Supportive and friendly team environment
• On-the-job training
• Variety in day-to-day work
• Opportunity to gain experience within the disability and community services sector