Alarm Monitoring Manager

Partisan Protective Services; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Partisan Protective Services seeks an experienced Alarm Monitoring Room Manager to lead the night operations of a 24/7 Control Room in Seven Hills, NSW. The role requires hands-on expertise in alarm monitoring and supervisory experience to ensure prompt alarm processing and compliant operations.

The successful candidate will manage night shift rosters, coordinate responses, and maintain high standards in client-specific procedures while liaising with emergency services and clients.

Qualifications

• Current or recent hands-on experience in an alarm monitoring centre/control room.
• Demonstrated experience processing and managing alarm events.
• Previous supervisory, team leader or management experience within an alarm monitoring environment.
• Strong understanding of alarm monitoring procedures and event escalation.
• Experience coordinating mobile alarm responses.
• Experience dealing with keyholders, clients and emergency services.
• Ability to manage high-priority incidents in a time-critical environment.
• Strong computer and monitoring software skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accurate data entry.
• Ability to lead, coach and hold operators accountable for performance.
• Current NSW Security Licence appropriate to the position.
• Ability and willingness to work Roating shifts.
• Experience with CAMS or similar monitoring software will be highly regarded.

Responsibilities

• Manage the Control Room during night shift operations.
• Supervise and support Alarm Monitoring Operators.
• Ensure alarm events are processed promptly and correctly.
• Manage alarm response dispatches and escalation procedures.
• Ensure operators follow client-specific action plans and SOPs.
• Monitor operator workloads and alarm queues.
• Manage critical alarms, duress events and emergency situations.
• Liaise with mobile patrol officers, emergency services, clients, contractors and keyholders.
• Review operator performance and address processing errors.
• Conduct quality assurance checks and event audits.
• Ensure accurate event notes and audit trails are maintained.
• Manage shift handovers and outstanding operational matters.
• Assist with staff training and ongoing operator competency.
• Maintain Control Room rosters and staffing levels.
• Escalate major incidents to senior management.
• Assist with client onboarding, monitoring changes and account reviews.
• Ensure monitoring records, contacts, zone information and action plans remain accurate.
• Support compliance with company policies and monitoring centre requirements.
• Provide reports and operational updates to senior management.

Skills

Alarm monitoring

Control room ops

Supervision

Emergency response

Keyholder liaison

Tools

CAMS

Job description

Alarm Monitoring Room Manager – Night Shift

Partisan Protective Services

Location: Seven Hills, NSW

Employment Type: Full-Time – Roating Roster

Industry: Security / Alarm Monitoring / Control Room Operations

About the Role

Partisan Protective Services is seeking an experienced Alarm Monitoring Room Manager to oversee the night operations of our 24/7 Security Control Room.

This is a hands‑on roating shift management position and is specifically suited to an experienced alarm monitoring professional who understands the operational demands of a busy monitoring centre.

Current or very recent experience working within an alarm monitoring/control room environment is mandatory. This is not an entry‑level security management position, and applicants without direct alarm monitoring experience will not be considered.

The successful applicant will be responsible for supervising Monitoring Operators, maintaining service standards, overseeing alarm processing and escalation, coordinating alarm responses and ensuring the Control Room operates professionally, efficiently and in accordance with company procedures.

Key Responsibilities

The Alarm Monitoring Room Manager will be responsible for:

• Managing the Control Room during night shift operations.
• Supervising and supporting Alarm Monitoring Operators.
• Ensuring alarm events are processed promptly and correctly.
• Managing alarm response dispatches and escalation procedures.
• Ensuring operators follow client‑specific action plans and SOPs.
• Monitoring operator workloads and alarm queues.
• Managing critical alarms, duress events and emergency situations.
• Liaising with mobile patrol officers, emergency services, clients, contractors and keyholders.
• Reviewing operator performance and addressing processing errors.
• Conducting quality assurance checks and event audits.
• Ensuring accurate event notes and audit trails are maintained.
• Managing shift handovers and outstanding operational matters.
• Assisting with staff training and ongoing operator competency.
• Maintaining Control Room rosters and appropriate staffing levels where required.
• Escalating major incidents to senior management.
• Assisting with client onboarding, monitoring changes and account reviews.
• Ensuring monitoring records, contacts, zone information and action plans remain accurate.
• Supporting compliance with company policies, procedures and relevant monitoring centre requirements.
• Providing reports and operational updates to senior management.

Essential Experience & Requirements

Applicants must have:

• Current or recent hands‑on experience in an alarm monitoring centre/control room.
• Demonstrated experience processing and managing alarm events.
• Previous supervisory, team leader or management experience within an alarm monitoring environment.
• Strong understanding of alarm monitoring procedures and event escalation.
• Experience coordinating mobile alarm responses.
• Experience dealing with keyholders, clients and emergency services.
• Ability to manage high‑priority incidents in a time‑critical environment.
• Strong computer and monitoring software skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accurate data entry.
• Ability to lead, coach and hold operators accountable for performance.
• Current NSW Security Licence appropriate to the position.
• Ability and willingness to work Roating shifts.

Experience with professional alarm monitoring platforms such as CAMS or similar monitoring software will be highly regarded.

The Person We Are Looking For

We are looking for someone who already understands alarm monitoring operations and can step into a management role with confidence.

You will need to be calm under pressure, operationally focused and capable of making decisions when dealing with urgent alarms, duress events, client escalations and after‑hours incidents.

This position requires a manager who is prepared to be actively involved in the Control Room, rather than simply supervising from a distance. You must be comfortable assisting operators, processing events when required, managing escalations and ensuring the night shift maintains a consistently high operational standard.

Night Shift Requirement

This position is specifically a roatingshift role within our 24/7 Operations Control Room.

Applicants must be comfortable working nights on an ongoing basis. The position is being recruited specifically to provide experienced management and operational leadership across our night operations.

The successful applicant must demonstrate previous experience working in a 24/7 alarm monitoring environment and an understanding of the additional responsibilities associated with managing a Control Room after hours.

What We Offer

Partisan Protective Services offers the opportunity to join a growing Australian security organisation providing alarm monitoring, mobile patrols, alarm response, static guarding and electronic security services.

The successful applicant will have the opportunity to take ownership of the Control Room operations, contribute to the ongoing development of our monitoring systems and procedures, and work directly with senior management as we continue to expand our alarm monitoring operations nationally.

Please note: Applicants who do not have current or recent direct alarm monitoring/control room experience will not be considered for this position.