Control room Supervisor -NV1 -Day OR Night Shift

Securitas Australia; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Securitas Australia in NSW is seeking a Control Room Supervisor to oversee security operations at our client’s Data Center, monitoring systems, dispatching staff and maintaining accurate shift records.

The role requires strict adherence to SOPs, covering all posts, escalating incidents when needed and generating detailed reports. Day and night shifts provide a dynamic environment within a leading global security company.

Responsibilities

• Monitors physical security operations at the client Datacenter
• Monitors cameras and access control systems covering data calls and entry/exit doors
• Dispatches appropriate personnel, as necessary
• Maintains logs and records in accordance with the Datacenter SOP
• Identifies and escalates issues in accordance with documented policies and procedures
• Reviews all reports written during shift
• Ensures all scheduled posts are filled
• Briefs oncoming CRS about incidents during shift or in progress
• Maintains documentation and follows standardized procedures to successfully complete unannounced audits
• Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to “need to know” parties
• Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems
• Read and comprehends SOPs, post orders, reports, and other printed materials
• Performs additional tasks assigned by management
• Identifies security shortfalls and offers suggestions for improving the security program
• Evaluates and escalates potential safety issues within the facility
• Follow safe work practices and company policies; notify supervisor of unsafe conditions

Job description

Job Type: full-time
Location: NSW
Job Category: Security & Protective Services

Would you like to help us make our world a safer place?

Right now, somewhere in the world, someone’s most important assets are being monitored and protected by our Securitas team. From managing access control at corporate sites to monitoring critical systems in data centres, our Security Officers play a vital role in creating safe, secure environments.

If you're passionate about safety, customer service, protecting people and property, working with systems, and being part of a professional, diverse team.

About The Business

Securitas is the leading global security company with operations in 44 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

Job Description

About the Role

The Control Room Supervisor oversees security operations at the client’s Data Center, monitoring systems, dispatching personnel, and maintaining accurate reports. The role ensures compliance with SOPs, covers all posts, escalates incidents, and identifies improvements to enhance security and safety.

Job Location: Seven Hills

Fulltime Day Shifts - 0545-1800

Fulltime Night Shifts - 1745-0600

The Control Room Supervisor will be responsible for the following duties:

• Monitors physical security operations at the client Datacenter
• Monitors cameras and access control systems covering data calls and entry/exit doors
• Dispatches appropriate personnel, as necessary
• Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP)
• Identifies and escalates issues in accordance with documented policies and procedures
• Reviews all reports written during shift
• Ensures all scheduled posts are filled
• Briefs oncoming CRS about incidents during shift or in progress
• Maintains documentation and follows standardized procedures to successfully complete unannounced audits
• Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to “need to know” parties
• Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems
• Read and comprehends standard operations procedures, post orders, reports, and other printed materials
• Performs additional tasks assigned by management
• Identifies security shortfalls and offers suggestions from improving the security program
• Evaluates and escalates potential safety issues within the facility
• Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions