National Operations Team Leader- Nights

Certis Group; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Retail discounts

Wellbeing support

Employee Assistance Program (EAP)

Job summary

Certis Security Australia seeks a National Operations Team Leader to oversee daily deployments and patrol responses within the National Operations Centre. You will mentor a team in a fast-paced environment, act as escalation point, and ensure safe, compliant service delivery across all shifts.

This permanent full-time role requires strong leadership, workforce planning, and stakeholder engagement to meet KPIs and client expectations.

Qualifications

• Current NSW Security Licence 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator).
• Current First Aid Certificate.
• Certificate II in Security Operations.
• Certificate in Leadership and Management.
• Minimum 3 years’ experience in an operations or rostering environment.
• Previous experience leading or supervising a team.
• Strong communication and stakeholder engagement skills.
• Excellent organisation and reporting capability.
• Ability to work under pressure and manage competing priorities.
• Certificate IV in Security & Risk Management.
• Experience within a manpower or security services provider.

Responsibilities

• Act as the first point of contact and escalation for operational matters.
• Oversee daily deployment and patrol response functions.
• Experience in workforce planning and employee rostering within a fast-paced environment.
• Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements.
• Support, mentor and develop team members to drive capability and performance.
• Coordinate with internal stakeholders (including IT) to resolve system issues.
• Manage incidents and ensure accurate, timely reporting and documentation.
• Maintain a strong customer service focus across all interactions.
• Support training, coaching and continuous improvement initiatives.
• Ensure compliance with workplace health, safety, and operational standards.

Skills

NSW Security Licence 1A

NSW Monitoring Centre Operator 1E

First Aid Certificate

Certificate II in Security Operations

Leadership and Management

Security & Risk Management

Operations rostering

Team leadership

Stakeholder engagement

Communication skills

Education

Certificate II in Security Operations

Certificate in Leadership and Management

Certificate IV in Security & Risk Management

Job description

AtCertis Security Australia, our mission is to make our worldsafer, smarter and better. As Australia’s only next-generation security company operating at scale, we protect some of the nation’s most critical environments through strong governance, disciplined operations, and highly trusted people.

Job Impact

As a National Operations Team Leader, you will play a key leadership role within the National Operations Centre (NOC), overseeing daily deployments and patrol response activity across the network.

Your leadership will directly impact operational performance, team capability, and service delivery—ensuring incidents are managed effectively, risks are minimised, and frontline teams are fully supported.

About the Role

This is a fast-paced, hands‑on leadership position where you will coordinate daily operations while supporting and mentoring a team in a high‑pressure environment.

You’ll act as a central escalation point, manage competing priorities, and ensure all operational activities are delivered safely, efficiently, and in line with compliance and client expectations.

Contract: Permanent Full Time

Shifts: permanent night roster (including weekends and public holidays)

Key Responsibilities

Primary duties include, but are not limited to:

• Act as the first point of contact and escalation for operational matters
• Oversee daily deployment and patrol response functions
• Experience in workforce planning and employee rostering within a fast‑paced environment
• Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements
• Support, mentor and develop team members to drive capability and performance
• Coordinate with internal stakeholders (including IT) to resolve system issues
• Manage incidents and ensure accurate, timely reporting and documentation
• Maintain a strong customer service focus across all interactions
• Support training, coaching and continuous improvement initiatives
• Ensure compliance with workplace health, safety, and operational standards

About You

• Current NSW Security Licence 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator)
• Current First Aid Certificate
• Certificate II in Security Operations
• Certificate in Leadership and Management
• Minimum 3 years’ experience in an operations or rostering environment
• Previous experience leading or supervising a team
• Strong communication and stakeholder engagement skills
• Excellent organisation and reporting capability
• Ability to work under pressure and manage competing priorities
• Certificate IV in Security & Risk Management
• Experience within a manpower or security services provider

Why Join Certis

• Work in a national operations environment supporting critical security services
• Be part of a high‑trust, fast‑paced team with real operational impact
• Access ongoing training, development and career progression opportunities
• Thrive in a supportive and collaborative culture that values accountability
• Employee benefits including retail discounts, wellbeing support and EAP

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.

We actively encourage First Nations and Torres Strait Islander peoples, and candidates from diverse backgrounds to apply.

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