Customer Service Support Specialist

Intelligent Monitoring Solutions Pty Ltd.; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Intelligent Monitoring Solutions is seeking a Monitoring Centre Operator to join our security operations team in Australia. You will ensure prompt alarm responses and deliver exceptional customer service while supporting a nationwide client base.

Ideal candidates have experience in security control rooms or call centres, strong teamwork, and technical proficiency, including typing speed. Availability for rostered shifts is required; a NSW 1E license or willingness to obtain one is essential.

Qualifications

• Experience in a Security & Control Room or Call Centre environment.
• Strong leadership and team management skills.
• Excellent teamwork, communication, and problem-solving abilities.
• Tech-savvy with strong computer literacy and typing skills.

Responsibilities

• As a Monitoring Centre Operator, you'll be at the heart of our security operations, ensuring efficient alarm response and exceptional customer service.

Skills

Security & Control Room experience

Call Centre experience

Leadership

Teamwork

Typing speed

Tools

Patriot Monitoring software

Job description

Afternoon Available

Join a Leading Security Provider!

About Intelligent Monitoring Solutions

Proudly Australian-owned and operated, Intelligent Monitoring Solutions (IMS) is a trusted leader in security monitoring. As an ASIAL-graded monitoring Centre, we provide 24/7 security alarm monitoring for businesses, government organizations, and residential clients across Australia. With monitoring centers in WA, NSW, and SA, we ensure protection and peace of mind for thousands of customers.

IMS is a subsidiary of IMG Limited (ASX-listed), offering a comprehensive range of security services, including electronic security systems, consultancy, and guarding. Whether local or global, we identify security risks and deliver tailored solutions to meet our clients’ needs.

Why Choose IMS?

At IMS, we are committed to delivering best-in-class security solutions backed by industry-leading expertise. Here's what sets us apart:

A1 Graded Monitoring - Our monitoring centers hold Australia's highest security accreditation

• Extensive Monitoring Capabilities - We support a wide range of alarm systems nationwide
• Rapid Response - We prioritize fast and efficient alarm response times
• Business Development Tools - We provide support and tools for resellers
• Redundancy & Reliability - With control rooms on both the west and east coasts, we ensure uninterrupted service

Why Join Our Team?

We're a fast-growing, dynamic, and customer-focused security company, and we're looking for motivated individuals to help us drive the future of security monitoring. We have exciting opportunities for experienced Monitoring Centre Operators to join our team on a casual bases.

About the Role

As a Monitoring Centre Operator, you'll be at the heart of our security operations, ensuring efficient alarm response and exceptional customer service. Working with a high-performing team, you'll play a critical role in safeguarding homes, businesses, and government assets across the country.

What You'll Bring:

• Experience in a Security & Control Room or Call Centre environment
• Strong leadership and team management skills
• Excellent teamwork, communication, and problem-solving abilities
• Tech-savvy, with strong computer literacy and typing skills
• Ability to thrive in a fast-paced environment

What's Required:

• A current NSW Security 1E License (or willingness to obtain one)
• Availability for rostered shifts, including days, nights, weekends, and public holidays
• Ability to work independently and within a team
• Experience with Patriot Monitoring software (highly regarded but not essential)

Be Part of Something Bigger!

If you're looking to take the next step in your career and want to be part of a nationally recognised security leader, we want to hear from you!