Airport Passenger Service Agent - Customer Experience

Swissport; Canberra; On-site; AUD 34,000 - 47,000; Full time

Benefits offered by this job

On-site parking

Uniforms provided

Career advancement opportunities

Annual and personal leave accrual

Comprehensive training and ongoing 지원

Job summary

Swissport is hiring Passenger Service Agents to ensure a seamless passenger experience from terminal to aircraft. The role involves assisting passengers at check-in, boarding and disembarkation, providing flight updates, and resolving issues with a focus on safety and punctuality.

Work hours align with airline schedules, including early mornings, late nights, and weekends. We value teamwork, strong English communication, and a professional presentation.

Qualifications

• Excellent customer service ethic and a friendly demeanour.
• Able to work in a team-focused environment.
• Strong communication in English, both written and spoken.
• Calm under pressure with a professional attitude.

Responsibilities

• Assist passengers during check-in, boarding and disembarkation.
• Handle the check-in process, issue boarding passes and check luggage.
• Provide accurate flight information and updates on delays or changes.
• Resolve passenger queries and complaints professionally.
• Support passengers with special needs, including wheelchairs and unaccompanied minors.
• Assist with luggage drop offs and ensure compliance with security procedures.
• Coordinate with airport teams to ensure smooth operations and customer satisfaction.
• Maintain accurate records of transactions and interactions.

Skills

Customer service

Team player

Fluent English

Resilience under pressure

Job description

Swissport is hiring Passenger Service Agents to ensure a seamless passenger experience from terminal to aircraft. The role involves assisting passengers at check-in, boarding and disembarkation, providing flight updates, and resolving issues with a focus on safety and punctuality.

Work hours align with airline schedules, including early mornings, late nights, and weekends. We value teamwork, strong English communication, and a professional presentation.