Airport Passenger Services Agent – Flexible Shifts

Swissport; Sydney; Hybrid; AUD 30,000 - 39,000; Full time

Benefits offered by this job

On-site parking

Uniforms provided

Career advancement

Annual and personal leave

Paid training and support

Job summary

Swissport Sydney is seeking Passenger Service Agents to ensure a seamless passenger journey from check-in to boarding. You will handle ticket checks, boarding passes, luggage, and provide accurate flight information while maintaining safety.

You will work with airline schedules, accommodate passengers with special needs, coordinate with airport teams, and deliver friendly, efficient service. The role requires strong teamwork, composure under pressure, and willingness to learn and grow within a

Qualifications

• Commitment to delivering safe, exceptional service.
• Excellent interpersonal and teamwork abilities.
• Willingness to learn and advance.

Responsibilities

• Assist passengers during check-in, boarding and disembarkation.
• Handle the check-in process, including verifying tickets and issuing boarding passes.
• Provide accurate flight information, including delays, cancellations and gate changes.
• Resolve passenger complaints and issues professionally.
• Offer support and answer questions regarding schedules, fares, routes and policies.
• Assist passengers with special needs, including unaccompanied minors and wheelchair assistance.
• Coordinate with airport teams to ensure smooth operations and customer satisfaction.
• Maintain accurate records of transactions and interactions.

Skills

Customer service

Team player

English fluency

Calm under pressure

IT skills

CRM software

Tools

CRM software

Job description

Swissport Sydney is seeking Passenger Service Agents to ensure a seamless passenger journey from check-in to boarding. You will handle ticket checks, boarding passes, luggage, and provide accurate flight information while maintaining safety.

You will work with airline schedules, accommodate passengers with special needs, coordinate with airport teams, and deliver friendly, efficient service. The role requires strong teamwork, composure under pressure, and willingness to learn and grow within a