Airline Passenger Service Agents - French Speaking

Swissport; Sydney; On-site; AUD 34,000 - 44,000; Full time

Job summary

Swissport in Sydney is hiring Airline Passenger Service Agents who are fluent in English and French. You will support passengers from check-in to boarding, delivering courteous, safe service in a fast-paced airport environment.

Work hours vary with airline schedules, including early mornings, nights and weekends, on a 7-day roster. The role emphasizes teamwork, safety and exceptional customer care, with opportunities to grow in a global aviation services company.

Qualifications

• Fluent in English and French, able to communicate clearly with diverse passengers.
• Commitment to delivering safe, exceptional service.
• Available to work across a 7-day rotating roster.

Responsibilities

• Assist passengers at check-in, boarding and disembarkation.
• Handle the check-in process, verify tickets, issue boarding passes and check luggage.
• Provide flight information, including delays, cancellations and gate changes.
• Resolve passenger complaints and issues professionally.
• Offer support on flight schedules, fares, routes and policies.
• Assist passengers with special needs, including unaccompanied minors and wheelchair assistance.
• Assist with luggage drop-offs during check-in.
• Ensure compliance with security procedures and screening.
• Coordinate with airport personnel to ensure smooth operations.
• Provide assistance during emergencies, medical incidents and diversions.
• Maintain records of transactions and customer interactions.
• Utilise language skills to assist international passengers.

Skills

Bilingual English/French

Job description

Airline Passenger Service Agents - French Speaking

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

PassengerService Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. OurPassengerService team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.

Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.

Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times. You must be comfortable working across a 7 day roster.

Your activities

• Assist passengers during check-in, boarding and disembarkation
• Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage
• Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes
• Resolve passenger complaints and issues efficiently and professionally
• Offer support and answer questions regarding flight schedules, fares, routes and policies
• Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance
• Assist with luggage drop offs through the check-in process
• Ensure compliance with security procedures and protocols, including screening passengers and luggage
• Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction
• Provide assistance and support during emergencies, including medical incidents and flight diversions
• Maintain accurate records and documentation for all transactions and customer interactions
• Utilise language skills to assist international passengers and communicate effectively with diverse customers

Your profile

• You must be fluent in both English & French.
• Committed to delivering exceptional and safe service
• Have full availability and be able to work across a 7 day rotating roster
• Strong interpersonal skills and a team player
• Demonstrates a strong work ethic and a desire for learning and advancement