AI-First B2B SaaS Account Executive (Mid‑Market WA/SA)

Zendesk Pty Ltd (Australia); Adelaide; On-site; AUD 120,000 - 170,000; Full time

Job summary

Zendesk seeks a Commercial Account Executive to drive mid-market revenue across Western Australia and South Australia, partnering with Solution Engineers and Customer Success to deliver AI-powered CX and EX solutions that generate tangible ROI.

You will own the end-to-end sales cycle, build trusted relationships with VP and C-level stakeholders, and articulate business value in a clear, compelling way while travel to client sites as needed.

Qualifications

• B2B SaaS sales experience, preferably mid-market or complex deals.
• Outstanding communication, negotiation, and presentation skills with senior leaders.
• Genuine interest in AI transforming customer experience and ability to articulate value to non-technical audiences.
• Entrepreneurial spirit, proactive problem-solving, and a growth mindset.
• Willingness to travel to customer sites within WA/SA to build local relationships.

Responsibilities

• Spearhead new customer acquisition and expand partnerships across WA & SA mid-market.
• Explain Generative AI, automation, and intelligent workflows to business leaders and translate ROI.
• Engage VP and C-level decision-makers through consultative sales cycles.
• Craft and execute strategic territory plans and build a high-converting pipeline.
• Collaborate with Solution Engineers, Marketing, Customer Success, and leadership to deliver outcomes.

Skills

B2B SaaS Sales Experience

Consultative Approach

AI & Tech Enthusiasm

Ownership & Curiosity

Willingness to Travel

Tools

Salesforce

Clari

Gong

Tableau

Looker

Job description

Zendesk seeks a Commercial Account Executive to drive mid-market revenue across Western Australia and South Australia, partnering with Solution Engineers and Customer Success to deliver AI-powered CX and EX solutions that generate tangible ROI.

You will own the end-to-end sales cycle, build trusted relationships with VP and C-level stakeholders, and articulate business value in a clear, compelling way while travel to client sites as needed.