AI-Powered Commercial Account Executive

Zendesk; Adelaide; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Zendesk is seeking a Commercial Account Executive to accelerate growth across Western Australia and South Australia. You’ll partner with mid‑market clients to design AI‑driven CX/EX solutions, drive new business, expand existing relationships, and deliver measurable ROI.

The role requires consultative selling, executive engagement, and a growth mindset. You’ll collaborate with engineering, marketing and customer success to win complex deals, while traveling to client sites as needed and

Qualifications

• Proven track record in B2B SaaS sales with mid‑market or complex deals.
• Outstanding communication, negotiation and presentation skills.
• Ability to translate AI value to non‑technical audiences.
• Entrepreneurial mindset with proactive problem solving.
• Willingness to travel to customer sites within WA/SA.

Responsibilities

• Drive Growth & Value: spearhead new customer acquisition and expand partnerships across the mid‑market Commercial segment in WA & SA.
• Champion AI Innovation: help leaders demystify Generative AI, automation, and intelligent workflows, translating tech into tangible ROI.
• Build Meaningful Relationships: connect with VP and C‑level decision‑makers, navigating multi‑stakeholder sales cycles with empathy.
• Master Your Territory: craft and execute strategic territory plans, using data‑driven insights to build a strong, high‑converting pipeline.
• Collaborate to Win: partner with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes.

Skills

B2B SaaS Sales

Consultative Selling

AI Enthusiasm

Ownership Mindset

Travel Flexibility

Tools

Salesforce

Clari

Gong

Tableau

Looker

Job description

Zendesk is seeking a Commercial Account Executive to accelerate growth across Western Australia and South Australia. You’ll partner with mid‑market clients to design AI‑driven CX/EX solutions, drive new business, expand existing relationships, and deliver measurable ROI.

The role requires consultative selling, executive engagement, and a growth mindset. You’ll collaborate with engineering, marketing and customer success to win complex deals, while traveling to client sites as needed and