Commercial Account Executive

Zendesk Pty Ltd (Australia); Adelaide; On-site; AUD 120,000 - 170,000; Full time

Job summary

Zendesk seeks a Commercial Account Executive to drive mid-market revenue across Western Australia and South Australia, partnering with Solution Engineers and Customer Success to deliver AI-powered CX and EX solutions that generate tangible ROI.

You will own the end-to-end sales cycle, build trusted relationships with VP and C-level stakeholders, and articulate business value in a clear, compelling way while travel to client sites as needed.

Qualifications

• B2B SaaS sales experience, preferably mid-market or complex deals.
• Outstanding communication, negotiation, and presentation skills with senior leaders.
• Genuine interest in AI transforming customer experience and ability to articulate value to non-technical audiences.
• Entrepreneurial spirit, proactive problem-solving, and a growth mindset.
• Willingness to travel to customer sites within WA/SA to build local relationships.

Responsibilities

• Spearhead new customer acquisition and expand partnerships across WA & SA mid-market.
• Explain Generative AI, automation, and intelligent workflows to business leaders and translate ROI.
• Engage VP and C-level decision-makers through consultative sales cycles.
• Craft and execute strategic territory plans and build a high-converting pipeline.
• Collaborate with Solution Engineers, Marketing, Customer Success, and leadership to deliver outcomes.

Skills

B2B SaaS Sales Experience

Consultative Approach

AI & Tech Enthusiasm

Ownership & Curiosity

Willingness to Travel

Tools

Salesforce

Clari

Gong

Tableau

Looker

Job description

Job Description At Zendesk, we're on a mission to power exceptional service for every person on the planet. We believe that behind every customer interaction is an opportunity to make a genuine human connection. We are accelerating our vision by building cutting-edge, AI-first products and we're looking for a dynamic Commercial Account Executive to join us on this journey. If you're passionate about B2B SaaS, excited by the frontier of AI innovation, and thrive on driving real business transformation for customers across WA & SA, we want to hear from you!

The Impact

As part of our Commercial team, you won't just be closing deals, you'll be a trusted partner helping businesses revolutionise how they engage with their customers and employees using AI-powered CX and EX solutions.

• Spearhead new customer acquisition and expand existing partnerships across the mid-market Commercial segment in WA & SA.
• Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.
• Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.
• Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.
• Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.

Who You Are (Skills & Mindset)

We know that experience comes in many forms. If you bring a growth mindset, curiosity for AI, and a passion for sales, you'll fit right in.

• B2B SaaS Sales Experience: Proven track record in B2B SaaS sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding your goals.
• Consultative Approach: Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders.
• AI & Tech Enthusiasm: A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.
• Ownership & Curiosity: An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.
• Flexibility: Willingness to travel to customer sites within WA/SA as needed to build strong local relationships.
• Bonus Points: Tools like Salesforce, Clari, Gong, or analytics platforms (Tableau/Looker). Prior experience in the Customer Experience (CX) or Employee Experience (EX) software space.

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service.

Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience.

Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team.