Commercial Account Executive

Zendesk, Inc.; South Australia; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk, Inc. is seeking a Commercial Account Executive to drive growth in WA and SA, selling AI-powered CX/EX solutions to mid-market customers. You will partner with senior leaders to demonstrate ROI and manage complex, multi-stakeholder sales cycles.

The role requires a growth mindset, passion for AI, and ability to travel as needed to client sites across Western Australia and South Australia. A hybrid work model is supported.

Qualifications

• B2B SaaS sales experience with mid-market or complex deals.
• Outstanding communication, negotiation, and presentation skills.
• Genuine interest in how AI transforms customer experience.
• Entrepreneurial spirit with proactive problem-solving.
• Willingness to travel to customer sites within WA/SA.

Responsibilities

• Drive Growth & Value by acquiring new customers and expanding partnerships in WA & SA.
• Champion AI innovation and translate tech into ROI for leaders.
• Build relationships with VP and C-level decision-makers across sales cycles.
• Develop and execute strategic territory plans to create a high-converting pipeline.
• Collaborate with Solution Engineers, Marketing, Customer Success and leadership to deliver outcomes.

Skills

B2B SaaS Sales

Consultative Selling

AI Enthusiasm

Ownership mindset

Travel to WA/SA

Sales Tools

Tools

Salesforce

Clari

Gong

Tableau/Looker

Job description

Job Description

At Zendesk, we’re on a mission to power exceptional service for every person on the planet. We believe that behind every customer interaction is an opportunity to make a genuine human connection. We are accelerating our vision by building cutting-edge, AI-first products and we’re looking for a dynamic Commercial Account Executive to join us on this journey. If you’re passionate about B2B SaaS, excited by the frontier of AI innovation, and thrive on driving real business transformation for customers across WA & SA, we want to hear from you!

The Impact:

As part of our Commercial team, you won't just be closing deals, you’ll be a trusted partner helping businesses revolutionise how they engage with their customers and employees using AI-powered CX and EX solutions.

• Drive Growth & Value: Spearhead new customer acquisition and expand existing partnerships across the mid-market Commercial segment in WA & SA.
• Champion AI Innovation: Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.
• Build Meaningful Relationships: Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.
• Master Your Territory: Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.
• Collaborate to Win: Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.

Who You Are (Skills & Mindset)

We know that experience comes in many forms. If you bring a growth mindset, curiosity for AI, and a passion for sales, you’ll fit right in.

What You Bring

• B2B SaaS Sales Experience: Proven track record in B2B SaaS sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding your goals.
• Consultative Approach: Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders.
• AI & Tech Enthusiasm: A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.
• Ownership & Curiosity: An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.
• Flexibility: Willingness to travel to customer sites within WA/SA as needed to build strong local relationships.
• Bonus Points: Tools like Salesforce, Clari, Gong, or analytics platforms (Tableau/Looker). Prior experience in the Customer Experience (CX) or Employee Experience (EX) software space.

About Zendesk

The intelligent heart of customer experience: Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [e-mail] with your specific accommodation request.

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

What’s it like to work here?

Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.