AI-Driven Pre-Sales Solution Consultant

ServiceNow; Melbourne; Hybrid; AUD 130,000 - 180,000; Full time

Job summary

ServiceNow seeks an experienced pre-sales consultant to translate customer challenges into AI-enabled, measurable outcomes. You will use live demos, not slides, to show value and collaborate with sales, product and services to co-create compelling solutions in Sydney or Melbourne.

You will lead POV/POC cycles, engage with senior stakeholders, and stay current with AI advances in enterprise tech, influencing outcomes and business value across opportunities.

Qualifications

• Experience in presales, consulting, solution architecture or a similar hands-on role in enterprise technology.
• Confidence engaging senior stakeholders and a knack for storytelling, strong demonstration and presentation skills
• A love of building: you're happiest when you're making something work and showing someone what it can do
• Hands on experience with AI, automation or low code tools, and an interest in the evolving AI landscape
• Real curiosity and a low ego, always learning mindset. You don't need to know the platform yet, but you'll want to learn it fast
• The ability to translate business needs into clear, compelling solutions
• A collaborative style that lifts the people around you

Responsibilities

• Wow our customers: Dig into the challenges behind transformation, efficiency, regulation and resilience, and shape solutions that deliver measurable outcomes.
• Build to show, not tell: Use ServiceNow's own tools to create live, tailored demos and prototypes that bring a customer's scenario to life.
• Advise executives: Hold regular conversations with senior leaders and help them define outcomes and business value.
• Shape strategy: Partner with sales colleagues on account and contribute to opportunity planning.
• Experiment with AI: Prototype AI and agentic workflows, test what's possible and show customers where it can take them.
• Lead proofs of value: Run POV and POC cycles, and respond to RFIs and RFPs.
• Win as a team: Work across Sales, Product, Professional Services and partners, and hand over well so customers are set up for success.
• Stay hungry: Keep up with product releases, roadmaps and the competitive landscape, and share what you learn with your peers.
• Represent ServiceNow: Speak at executive briefings, events and webinars.

Skills

Presales experience

Stakeholder engagement

Storytelling & demonstrations

AI automation / low-code tools

Learning mindset

Business problem translation

Collaborative style

Tools

ServiceNow Platform

Live demos tooling

Job description

ServiceNow seeks an experienced pre-sales consultant to translate customer challenges into AI-enabled, measurable outcomes. You will use live demos, not slides, to show value and collaborate with sales, product and services to co-create compelling solutions in Sydney or Melbourne.

You will lead POV/POC cycles, engage with senior stakeholders, and stay current with AI advances in enterprise tech, influencing outcomes and business value across opportunities.