Senior AI Solutions Consultant – Advisory & Demos

Servicenow; Mackay Regional; On-site; AUD 120,000 - 180,000; Full time

Job summary

ServiceNow is hiring a Solution Consultant to understand client challenges, tailor AI-enabled solutions, and ensure successful implementation. You will collaborate with sales, product, and project teams, delivering compelling demonstrations and strategic recommendations to drive customer success.

You will engage with diverse stakeholders, possess strong communication skills, and apply industry insights to continuously enhance knowledge and capabilities in a fast-paced environment.

Qualifications

• Experience integrating AI into work processes, or using AI-powered tools.
• Bachelor’s degree or equivalent practical experience.
• 5 years of solution consulting, technical sales, or related role.
• Proven ability to analyze complex business requirements and design innovative solutions.
• Strong technical acumen with ability to explain technical concepts.
• Excellent communication and presentation skills with diverse stakeholders.
• Demonstrated experience in building and nurturing client relationships.
• Ability to manage multiple projects in a fast-paced environment.
• Strong problem-solving, strategic and creative thinking.
• Experience with Higher Education & Public Sector.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Collaborate with sales to understand client requirements and objectives.
• Analyze client needs and pain points to develop customised solutions.
• Create presentations, proposals, and demos to communicate value.
• Act as trusted advisor with insights, best practices, recommendations.
• Conduct product demonstrations and address client questions.
• Collaborate with product and project management to ensure smooth implementation.
• Provide ongoing support throughout the project lifecycle.
• Stay updated on industry trends and best practices.
• Share knowledge and mentor within the Solution Consulting team.

Skills

AI in work processes

Bachelor’s degree

5 years experience

Analyzing complex requirements

Technical acumen

Communication & presenting

Client relationships

Multi-project management

Creative problem solving

Higher Education & Public Sector

Diversity & inclusion

Education

Bachelor’s degree (CS/Business/Engineering)

Job description

ServiceNow is hiring a Solution Consultant to understand client challenges, tailor AI-enabled solutions, and ensure successful implementation. You will collaborate with sales, product, and project teams, delivering compelling demonstrations and strategic recommendations to drive customer success.

You will engage with diverse stakeholders, possess strong communication skills, and apply industry insights to continuously enhance knowledge and capabilities in a fast-paced environment.