AI-Driven Customer Value & Renewal Lead

Cisco Systems, Inc; New South Wales; Sur place; AUD 140 000 - 210 000; Plein temps

Résumé du poste

Cisco Systems, Inc. seeks a senior role responsible for driving software and services adoption, managing renewal risk, and increasing customer value.

The role partners with sales, renewals, and delivery teams to align adoption with renewal and expansion objectives, leveraging AI insights to optimize outcomes and demonstrate ROI for clients. As a technology evangelist, you’ll influence executive stakeholders, stay current with Cisco technologies, and guide end-to-end customer plans.

Qualifications

• Bachelor's degree plus 12+ years of related experience, or Master's plus 8 years, or PhD plus 5 years
• Associate level (e.g., CCNA) or equivalent relevant certification expected.
• Industry trend certifications.

Responsabilités

• Leads creation and execution of E2E plans across 2-3 accounts
• Applies understanding of Cisco's product and service portfolio to drive delivery growth
• Accountable for financials for defined accounts including services revenue and margin
• Oversees service performance and customer outcomes, identifying risks and mitigation actions
• Demonstrates strong technical expertise in Cisco's network, software, and technology products
• Leads collaboration with CSS, partner, BE, and delivery teams to implement technology and AI-driven improvements
• Creates comprehensive E2E plans/strategies connecting adoption execution with renewal and expansion objectives
• Coordinates CX, delivery, and partner resources to execute against lifecycle milestones
• Trusted advisor to senior IT and business stakeholders
• Leads customer engagements to uncover business priorities and ROI progress
• Aligns E2E plans with Cisco’s strategic priorities and customer goals
• Leads customer engagements across internal teams for unified experience
• Applies advanced portfolio and financial expertise to maximize customer value
• Uses metrics and BI to develop targeted adoption strategies reducing churn and maximizing renewal potential

Connaissances

Risk management

Executive presence

Stakeholder management

AI & automation

Customer engagement

Financial acumen

Formation

Bachelor's degree or higher

CCNA or equivalent certification

Outils

AI dashboards

Description du poste

Cisco Systems, Inc. seeks a senior role responsible for driving software and services adoption, managing renewal risk, and increasing customer value.

The role partners with sales, renewals, and delivery teams to align adoption with renewal and expansion objectives, leveraging AI insights to optimize outcomes and demonstrate ROI for clients. As a technology evangelist, you’ll influence executive stakeholders, stay current with Cisco technologies, and guide end-to-end customer plans.