Customer Experience & Adoption Leader

115 Cisco Systems Australia Pty Limited; North Sydney; In loco; AUD 170.000 - 190.000; Tempo pieno

Descrizione del lavoro

Cisco Systems Australia Pty Limited in Sydney's North Sydney area seeks an experienced customer value and adoption leader to drive renewals and growth by proactively managing renewal risk across the customer journey. You will partner with sales and renewals teams to deliver high-quality customer experiences and advocate for customer needs within Cisco.

You will act as a technology evangelist, stay current with Cisco technologies, apply AI to optimize workflows, and collaborate with various teams

Competenze

• Minimum qualifications include Bachelor's degree plus 12 years of related experience, or Master's 8 years, or PhD 5 years, or equivalent.
• Associate level (e.g., CCNA) or equivalent certification expected.

Mansioni

• Leads creation and execution of E2E plans across 2-3 accounts, aligning adoption of Cisco software and services with customer goals.
• Applies understanding of Cisco's product and service portfolio to drive delivery innovation and strategic alignment.
• Accountable for financials for defined accounts including services revenue and margin.
• Oversees service performance and customer outcomes, identifying risks and recommending mitigations.
• Demonstrates strong technical expertise and enables adoption across multiple accounts.
• Leads collaboration with internal teams to implement automation and AI-driven improvements.

Conoscenze

Customer success

Stakeholder management

Risk management

Adoption strategy

Formazione

Bachelor's degree

Master's degree

PhD

Strumenti

AI analytics

Descrizione del lavoro

Cisco Systems Australia Pty Limited in Sydney's North Sydney area seeks an experienced customer value and adoption leader to drive renewals and growth by proactively managing renewal risk across the customer journey. You will partner with sales and renewals teams to deliver high-quality customer experiences and advocate for customer needs within Cisco.

You will act as a technology evangelist, stay current with Cisco technologies, apply AI to optimize workflows, and collaborate with various teams