Adoption & Renewal Strategy Lead

Cisco Systems, Inc; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

None

Job summary

Cisco Systems is seeking a senior Customer Value and Adoption lead in Sydney to drive end-to-end adoption of Cisco software and services across multiple accounts. You will manage renewals, revenue, and risk, while influencing product teams and executives to deliver measurable customer outcomes.

The role requires strong technical expertise, executive stakeholder engagement, and deployment of AI-driven optimization to improve retention and value realization for large enterprise customers.

Qualifications

• Bachelor's degree with extensive experience in customer success or services.
• Strong executive and technical influence across customer stakeholders.
• Experience with renewals, services revenue, and margin management.

Responsibilities

• Leads creation and execution of E2E adoption plans across 2-3 accounts.
• Aligns Cisco software/services adoption with customer goals and measurable outcomes.
• Owns financials including services revenue, margin, and investments.
• Identify risks and drive mitigations affecting multiple accounts or regions.
• Provide technical guidance across Cisco network, software, and tech products.

Skills

Executive stakeholder management

Technical adoption

AI & automation insight

Renewals & revenue impact

Education

Bachelor's degree +12 years experience

Master's degree +8 years experience

PhD +5 years experience

CCNA or equivalent certification

Job description

Cisco Systems is seeking a senior Customer Value and Adoption lead in Sydney to drive end-to-end adoption of Cisco software and services across multiple accounts. You will manage renewals, revenue, and risk, while influencing product teams and executives to deliver measurable customer outcomes.

The role requires strong technical expertise, executive stakeholder engagement, and deployment of AI-driven optimization to improve retention and value realization for large enterprise customers.