Strategic Renewal Consultant for High-Value Accounts

115 Cisco Systems Australia Pty Limited; North Sydney; On-site; AUD 140,000 - 210,000; Full time

Job summary

Cisco is seeking a Renewals Specialist to engage early with customers and partners, partnering with Renewals Manager across opportunities from identification to close. You will coordinate cross-functional teams to ensure on-time renewals and identify expansion paths while leveraging analytics and automation to optimize renewal outcomes.

The role emphasizes strategic renewal motions, risk assessment, and collaboration with sales, customer success, and delivery to deliver measurable customer

Qualifications

• Bachelor’s degree + 5 years of related experience, or Master’s + 3 years of related experience, or PhD + 0 years of related experience, or equivalent relevant experience

Responsibilities

• Manages consultative renewal engagements focused on lower-volume, high-value, and complex opportunities, often involving multi-product or multi-architecture solutions
• Demonstrates expertise in Cisco's broader portfolio, contributing to renewal planning and execution
• Aligned to select strategic or large enterprise accounts
• Plays a key role in discovery and consultative discussions with customers to uncover business priorities and inform renewal strategy
• Applies customer insights and market trends to position Cisco's capabilities and innovations
• Conducts proactive and strategic risk assessments across competitive, adoption, and technology dimensions
• Owns renewal quote creation and supports negotiation efforts
• Applies advanced consulting tools and methodologies to optimize renewal outcomes
• Identifies and helps connect innovative solutions to inform renewal strategy
• Drives process simplification and automation across renewal workflows
• Collaborates closely with account teams to ensure renewal strategies deliver outcomes
• Demonstrates technical expertise in assigned architecture and related portfolio offerings
• Synthesizes customer feedback to inform improvements to renewal frameworks
• Leverages AI capabilities to drive renewal innovation and expansion opportunities
• Contributes to renewal documentation and best practices
• Facilitates collaboration across sales, customer success, and delivery teams

Education

Bachelor’s degree + 5 years of related experience, or Master’s + 3 years of related experience, or PhD + 0 years of related experience, or equivalent relevant experience

Job description

Cisco is seeking a Renewals Specialist to engage early with customers and partners, partnering with Renewals Manager across opportunities from identification to close. You will coordinate cross-functional teams to ensure on-time renewals and identify expansion paths while leveraging analytics and automation to optimize renewal outcomes.

The role emphasizes strategic renewal motions, risk assessment, and collaboration with sales, customer success, and delivery to deliver measurable customer