Strategic Renewal Architect

Cisco Systems, Inc; Adelaide; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Renewals Specialist to drive consultative renewal engagements across multiple product lines and regions.

You will collaborate with Sales, Customer Success, and Delivery teams to ensure on-time renewals, align with customer objectives, and identify upsell opportunities. You will leverage Cisco’s portfolio knowledge, market insights, and AI-enabled tools to optimize renewal outcomes, minimize risk, and strengthen long-term customer relationships.

Qualifications

• Bachelor’s degree with related experience in renewals or account management
• Master’s degree or PhD is a plus for advanced analytics and strategy
• Equivalent relevant experience accepted in lieu of formal degrees
• Experience with high-volume, multi-product renewal environments

Responsibilities

• Manages consultative renewal engagements focused on high‑value, complex opportunities
• Contributes to renewal planning with Cisco’s broader portfolio understanding
• Drives renewal strategy in select strategic or large enterprise accounts
• Leads discovery discussions to uncover business priorities for renewals
• Applies market trends and competitive intelligence to position Cisco’s capabilities
• Performs risk assessments and develops mitigation strategies with sales and success teams
• Owns renewal quote creation and supports negotiations
• Uses advanced tools to optimize renewal outcomes and drive adoption
• Identifies cross-sell and upsell opportunities during renewals
• Drives process simplification and automation across renewal workflows
• Collaborates with account teams to deliver measurable customer outcomes
• Mentors junior renewal specialists to raise team capability

Skills

Renewals expertise

Negotiation

Cross-functional collaboration

Customer success mindset

AI tools usage

Education

Bachelor’s degree

Master’s degree

PhD

Equivalent relevant experience

Tools

CRM systems

Salesforce

Contract lifecycle management

Job description

Cisco Systems, Inc. is seeking a Renewals Specialist to drive consultative renewal engagements across multiple product lines and regions.

You will collaborate with Sales, Customer Success, and Delivery teams to ensure on-time renewals, align with customer objectives, and identify upsell opportunities. You will leverage Cisco’s portfolio knowledge, market insights, and AI-enabled tools to optimize renewal outcomes, minimize risk, and strengthen long-term customer relationships.