Strategic Renewals Architect – Hybrid

Cisco Systems, Inc; North Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

Cisco Systems, Inc. seeks a Renewals Specialist to manage consultative renewal engagements, focusing on complex multi-product opportunities and strategic accounts.

You will align renewal strategies with customer priorities, collaborate with sales and customer success teams, and drive on-time renewals while identifying upsell opportunities. The role requires deep knowledge of Cisco portfolios, experience in renewal negotiations, and the ability to leverage AI tools to optimize processes and

Qualifications

• Bachelors + 5 years of related experience.
• Masters + 3 years of related experience.
• PhD + 0 years of related experience.
• equivalent relevant experience

Responsibilities

• Manages consultative renewal engagements focused on lower-volume, high-value, and complex opportunities, often involving multi-product or multi-architecture solutions.
• Demonstrates expertise in assigned architecture and working knowledge of Cisco's broader portfolio, contributing to renewal planning and execution.
• Aligned to select strategic or large enterprise accounts.
• Plays a key role in discovery and consultative discussions with customers to uncover business priorities, beginning to integrate insights to inform a renewal strategy.
• Applies customer insights, competitive intelligence and market trends to position Cisco's capabilities and innovations that drive customer success.
• Conducts proactive and strategic risk assessments across competitive, adoption, and technology dimensions, developing mitigation strategies in collaboration with sales and customer success.
• Owns renewal quote creation and supports negotiation efforts, ensuring alignment with customer expectations and identifying upsell opportunities.
• Applies advanced consulting tools and methodologies to optimize renewal outcomes and align with customer business goals.
• Identifies and helps connect innovative solutions, using analysis and growing knowledge of Cisco and competitor offerings to inform renewal strategy.
• Drives process simplification and automation across renewal workflows, improving scalability and consistency across accounts.
• Collaborates closely with account teams to ensure renewal strategies deliver innovative and measurable customer outcomes.
• Demonstrates technical expertise in assigned architecture and related portfolio offerings, supporting renewal execution and upsell opportunities based on customer needs.
• Synthesizes customer feedback and renewal challenges to inform improvements to Cisco's renewal frameworks, tools and documentation.
• Leverages advanced software, automation, and AI capabilities to drive innovation in renewal execution and support expansion opportunities.
• Contributes to the development of renewal documentation and best practices, supporting continuous improvement and standardization across teams.
• Facilitates collaboration across sales, customer success, and delivery teams to ensure unified execution of complex renewal motions.
• Owns execution of strategic renewal motions, influencing internal and external stakeholders to drive customer satisfaction and business outcomes.
• Mentors junior renewal specialists and contributes to team knowledge sharing to elevate capability and maturity

Education

Bachelors + 5 years of related experience

Masters + 3 years of related experience

PhD + 0 years of related experience

equivalent relevant experience

Job description

Cisco Systems, Inc. seeks a Renewals Specialist to manage consultative renewal engagements, focusing on complex multi-product opportunities and strategic accounts.

You will align renewal strategies with customer priorities, collaborate with sales and customer success teams, and drive on-time renewals while identifying upsell opportunities. The role requires deep knowledge of Cisco portfolios, experience in renewal negotiations, and the ability to leverage AI tools to optimize processes and