Director of Customer Experience & Value Realization

Dan Murphy'S; Victoria; On-site; AUD 220,000 - 320,000; Full time

Job summary

Cisco is seeking a Director - Customer Experience to lead a high-energy team delivering predictive, value-driven CX across the portfolio. The role focuses on adoption, renewals, and growth, with end-to-end ownership including revenue and P&L for the customer segment.

You will partner with executives and cross-functional leaders, shaping strategies that align with customer needs, driving ARR and services growth, and mentoring teams to leverage data insights for superior outcomes.

Qualifications

• Bachelor's degree in engineering, CS or business required.
• 15+ years of CX or related field experience preferred.
• Strong communication and relationship-building skills.
• Experience engaging with executives and cross-functional leaders.
• Deep understanding of Cisco technologies and architectures.

Responsibilities

• Lead the Customer Experience team (CXM, CSMs, CPM) to drive adoption and revenue.
• Own end-to-end CX services revenue, P&L for the customer segment.
• Be the executive contact for customers and develop strategies for success.
• Collaborate with CX teams, Sales, Renewals, and Partners to drive ARR and services growth.
• Mentor teams using data-driven decision making and accountable performance.

Skills

Leadership

Strategic thinking

Communication

Stakeholder management

Education

Bachelor's degree in engineering, CS, or Business

Advanced degree or certifications

Job description

Cisco is seeking a Director - Customer Experience to lead a high-energy team delivering predictive, value-driven CX across the portfolio. The role focuses on adoption, renewals, and growth, with end-to-end ownership including revenue and P&L for the customer segment.

You will partner with executives and cross-functional leaders, shaping strategies that align with customer needs, driving ARR and services growth, and mentoring teams to leverage data insights for superior outcomes.