Strategic Renewals Specialist | AI-Driven, High-Value

Cisco Systems, Inc; Melbourne; Hybrid; AUD 90,000 - 140,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Renewals Specialist to drive strategic renewals across a mix of enterprise accounts. You will engage customers and partners early, manage renewal quotes, and coordinate with Sales, Customer Success, and Delivery to ensure on-time renewals and identify upsell opportunities.

You’ll apply deep product and portfolio knowledge, use AI-enabled insights, and lead collaboration across teams to optimize renewal outcomes and customer satisfaction at scale.

Qualifications

• Experience in consultative renewals with enterprise accounts.
• Ability to manage high-value, multi-product renewal deals.
• Strong negotiation and deal-structure skills.
• Cross-functional collaboration with sales, success, and delivery.

Responsibilities

• Manages consultative renewal engagements with high-value opportunities.
• Owns renewal quote creation and supports negotiation.
• Partners with sales and customer success to address risk and upsell.
• Uses data and AI insights to optimize renewal outcomes.
• Drives renewal process simplification and automation.
• Mentors junior renewal specialists and shares knowledge.

Skills

Renewals

Collaboration

Negotiation

Strategic thinking

Education

Bachelor's degree

Master's degree

PhD

Equivalent experience

Tools

AI tools

Job description

Cisco Systems, Inc. is seeking a Renewals Specialist to drive strategic renewals across a mix of enterprise accounts. You will engage customers and partners early, manage renewal quotes, and coordinate with Sales, Customer Success, and Delivery to ensure on-time renewals and identify upsell opportunities.

You’ll apply deep product and portfolio knowledge, use AI-enabled insights, and lead collaboration across teams to optimize renewal outcomes and customer satisfaction at scale.