AI-Driven Adoption & Renewal Strategy Lead

Lorikeet; Sydney; On-site; AUD 180,000 - 260,000; Full time

Job summary

Cisco is seeking a senior customer adoption leader to drive end-to-end adoption plans across 2-3 accounts, aligning software and services with customer goals and measurable business outcomes.

You will leverage Cisco’s portfolio, apply AI-driven insights, and coordinate with sales, delivery, and partnerships to improve renewals, margins, and customer value. Strong executive influence and technical expertise are essential.

Qualifications

• Minimum Qualifications: Bachelor's degree plus 12 years of related experience, or Masters plus 8 years, or PhD plus 5 years, or equivalent relevant work experience.
• Associate level (e.g., CCNA) or equivalent certification expected.
• Industry trend certifications are considered advantageous.

Responsibilities

• Leads creation and execution of end-to-end plans across 2-3 accounts, aligning adoption of Cisco software and services with customer goals and measurable outcomes.
• Applies understanding of Cisco's product and service portfolio to drive delivery innovation, growth, and strategic alignment.
• Accountable for financials for defined accounts including services revenue and margin; makes strategic investment decisions.
• Oversees service performance and customer outcomes, identifying risks and proposing mitigation actions.
• Demonstrates strong technical expertise in Cisco’s network, software, and technology products to enable adoption across accounts.
• Acts as ambassador, improving processes and tools for logging friction and blockers; monitors resolution and communicates feedback.
• Integrates Cisco technologies and AI-driven insights across accounts; fosters innovation and continuous improvement.
• Creates comprehensive end-to-end plans that connect adoption execution with renewal and expansion objectives across multiple accounts.

Education

Bachelor's degree + 12 years of related experience

Masters + 8 years of related experience

PhD + 5 years of related experience

Associate level (e.g., CCNA) or equivalent certification

Industry trend certifications

Job description

Cisco is seeking a senior customer adoption leader to drive end-to-end adoption plans across 2-3 accounts, aligning software and services with customer goals and measurable business outcomes.

You will leverage Cisco’s portfolio, apply AI-driven insights, and coordinate with sales, delivery, and partnerships to improve renewals, margins, and customer value. Strong executive influence and technical expertise are essential.