Aged Care Client Services Specialist

Estia Health; Sunshine Coast Regional; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Blue Light Card

Car hire discount

EAP

Wellbeing app

Novated leasing

Banking support

ACN discounts for nurses

Nib health discount

JB HiFi discount

Job summary

Estia Health is seeking a friendly first point of contact for families seeking aged care services. You will assist prospective residents and their families, guiding them through the journey into residential aged care with empathy and professionalism.

You’ll engage on site, by phone or email, showcase our home, manage records, and help secure referrals. Experience in aged care sales and knowledge of funding is advantageous.

Qualifications

• Experience in customer service and sales within aged care or healthcare.
• Ability to conduct cold calls and develop referral sources.
• Knowledge of aged care fees and funding is a plus.

Responsibilities

• Be the first point of contact for families seeking aged care services.
• Provide friendly customer service in person, by phone, or email.
• Maintain paperwork: record keeping and filing.
• Showcase the home to prospective residents and families.
• Secure new referral sources through cold calls.
• Possesses knowledge of aged care fees and funding (ideal).

Skills

Customer service

Record keeping

Sales

Negotiation

Cold calling

Referral sourcing

Aged Care knowledge

Job description

Estia Health is seeking a friendly first point of contact for families seeking aged care services. You will assist prospective residents and their families, guiding them through the journey into residential aged care with empathy and professionalism.

You’ll engage on site, by phone or email, showcase our home, manage records, and help secure referrals. Experience in aged care sales and knowledge of funding is advantageous.