Client Services Officer | Pacific Paradise

Estia Health; Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Retail savings with Blue Light Card

Discounted car hire

Employee Assistance Program

Wellbeing App access

Novated leasing for vehicles

Workplace banking support

Discounted health insurance with nib

Discounted JB HiFi

Job summary

Estia Health is seeking a friendly, customer-focused contact for families exploring residential aged care. You will welcome callers, guide them through the journey, and connect them with the right services.

You will be part of a compassionate team, handling in-person visits, phone inquiries and emails, while building trust and providing clear information on aged care options and funding.

Qualifications

• Friendly customer service for families inquiring about aged care services.
• Record keeping and filing to manage documents and referrals.
• Experience or interest in aged care sales and building referral networks.

Responsibilities

• First point of contact for families seeking residential aged care services.
• Assist residents and families in their journey into aged care and guide discussions.

Skills

Customer service

Communication

Sales

Negotiation

Job description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

As first point of contact for families seeking Aged Care services, you will assist residents and their families in their journey into residential Aged Care.

You’ll be a team player who:

• Brings a friendly customer service to everyone – whether in person, on the phone or over email.
• Keeps on top of paperwork – record keeping, filing, etc
• Enjoys showcasing ourhome to future residents and their families
• Has a track record of success in sales including strong negotiation and outstanding customer service
• Has the ability to conduct cold calls and secure new referral sources
• Possesses knowledge of Aged Care including fees and funding (Ideal but not essential)

Benefits available:

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.