Aged Care Client Services Specialist

Estia Health; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Blue Light Card discounts

Discounted car hire

Employee Assistance Program

Wellbeing App

Novated leasing

Workplace banking support

ACN discounts for nurses

Nib Health discounts

JB HiFi discounts

Job summary

Estia Health is seeking a dedicated team member to act as the first point of contact for families seeking aged care services. You will assist residents and their families on their journey into residential care, using friendly customer service across in person, phone, and email channels.

The role emphasizes strong paperwork discipline, a proactive home tour presence for prospective residents, and a proven sales track record with negotiation and customer service excellence.

Qualifications

• Experience in customer service or sales preferred.
• Ability to conduct cold calls and secure referrals.
• Knowledge of aged care funding is a plus.

Responsibilities

• Friendly customer service in person, on the phone or email.
• Keeps on top of paperwork – record keeping.
• Showcases our home to future residents and families.
• Has track record of success in sales including negotiation and outstanding customer service.
• Has ability to conduct cold calls and secure new referral sources.
• Possess knowledge of aged care including fees and funding (Ideal but not essential)

Skills

Customer service

Sales experience

Negotiation

Cold calls

Record keeping

Job description

Estia Health is seeking a dedicated team member to act as the first point of contact for families seeking aged care services. You will assist residents and their families on their journey into residential care, using friendly customer service across in person, phone, and email channels.

The role emphasizes strong paperwork discipline, a proactive home tour presence for prospective residents, and a proven sales track record with negotiation and customer service excellence.