Aged Care Client Services & Outreach Liaison

Estia Health; Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Retail savings with Blue Light Card

Discounted car hire

Employee Assistance Program

Wellbeing App access

Novated leasing for vehicles

Workplace banking support

Discounted health insurance with nib

Discounted JB HiFi

Job summary

Estia Health is seeking a friendly, customer-focused contact for families exploring residential aged care. You will welcome callers, guide them through the journey, and connect them with the right services.

You will be part of a compassionate team, handling in-person visits, phone inquiries and emails, while building trust and providing clear information on aged care options and funding.

Qualifications

• Friendly customer service for families inquiring about aged care services.
• Record keeping and filing to manage documents and referrals.
• Experience or interest in aged care sales and building referral networks.

Responsibilities

• First point of contact for families seeking residential aged care services.
• Assist residents and families in their journey into aged care and guide discussions.

Skills

Customer service

Communication

Sales

Negotiation

Job description

Estia Health is seeking a friendly, customer-focused contact for families exploring residential aged care. You will welcome callers, guide them through the journey, and connect them with the right services.

You will be part of a compassionate team, handling in-person visits, phone inquiries and emails, while building trust and providing clear information on aged care options and funding.