Client Services Officer | Pacific Paradise

Estia Health; Sunshine Coast Regional; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Blue Light Card

Car hire discount

EAP

Wellbeing app

Novated leasing

Banking support

ACN discounts for nurses

Nib health discount

JB HiFi discount

Job summary

Estia Health is seeking a friendly first point of contact for families seeking aged care services. You will assist prospective residents and their families, guiding them through the journey into residential aged care with empathy and professionalism.

You’ll engage on site, by phone or email, showcase our home, manage records, and help secure referrals. Experience in aged care sales and knowledge of funding is advantageous.

Qualifications

• Experience in customer service and sales within aged care or healthcare.
• Ability to conduct cold calls and develop referral sources.
• Knowledge of aged care fees and funding is a plus.

Responsibilities

• Be the first point of contact for families seeking aged care services.
• Provide friendly customer service in person, by phone, or email.
• Maintain paperwork: record keeping and filing.
• Showcase the home to prospective residents and families.
• Secure new referral sources through cold calls.
• Possesses knowledge of aged care fees and funding (ideal).

Skills

Customer service

Record keeping

Sales

Negotiation

Cold calling

Referral sourcing

Aged Care knowledge

Job description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you. Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families. Join us in playing a special role in the future of aged care.

About the Role

As first point of contact for families seeking Aged Care services, you will assist residents and their families in their journey into residential Aged Care.

• Brings a friendly customer service to everyone – whether in person, on the phone or over email.
• Keeps on top of paperwork – record keeping, filing, etc
• Enjoys showcasing our home to future residents and their families
• Has a track record of success in sales including strong negotiation and outstanding customer service
• Has the ability to conduct cold calls and secure new referral sources
• Possesses knowledge of Aged Care including fees and funding (Ideal but not essential)

Benefits available:

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services.

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination.

If you are looking for a rewarding career within one of Australia's largest age care providers (and growing), and passionate about making a difference, then we would love to hear from you.

At Estia Health, we're more than just a workplace, we're a community dedicated to enriching lives and making a difference. It you're passionate about aged care and want to be part of something meaningful, you've found your home. When you join the Estia Health family, you'll feel it: the warmth in every greeting, the care in every action and the sense of belonging that sets us apart. For our residents and team, this isn't just a place, it's family.

Our Family.