Client Services Officer

Estia Health; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Blue Light Card discounts

Discounted car hire

Employee Assistance Program

Wellbeing App

Novated leasing

Workplace banking support

ACN discounts for nurses

Nib Health discounts

JB HiFi discounts

Job summary

Estia Health is seeking a dedicated team member to act as the first point of contact for families seeking aged care services. You will assist residents and their families on their journey into residential care, using friendly customer service across in person, phone, and email channels.

The role emphasizes strong paperwork discipline, a proactive home tour presence for prospective residents, and a proven sales track record with negotiation and customer service excellence.

Qualifications

• Experience in customer service or sales preferred.
• Ability to conduct cold calls and secure referrals.
• Knowledge of aged care funding is a plus.

Responsibilities

• Friendly customer service in person, on the phone or email.
• Keeps on top of paperwork – record keeping.
• Showcases our home to future residents and families.
• Has track record of success in sales including negotiation and outstanding customer service.
• Has ability to conduct cold calls and secure new referral sources.
• Possess knowledge of aged care including fees and funding (Ideal but not essential)

Skills

Customer service

Sales experience

Negotiation

Cold calls

Record keeping

Job description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

As first point of contact for families seeking Aged Care services, you will assist residents and their families in their journey into residential Aged Care.

You’ll be a team player who:

• Brings a friendly customer service to everyone – whether in person, on the phone or over email.
• Keeps on top of paperwork – record keeping, filing, etc
• Enjoys showcases our home to future residents and their families
• Has a track record of success in sales including strong negotiation and outstanding customer service
• Has the ability to conduct cold calls and secure new referral sources
• Possess knowledge of Aged Care including fees and funding (Ideal but not essential)

Benefits available:

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services.

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination.