Aged Care Admissions & Family Liaison Specialist

Estia Health; Myrtle Bank; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Retail savings with Blue Light Card

Discounted car hire

Employee Assistance Program for you &/

Free Wellbeing App

Novated leasing for vehicles

Workplace banking support

ACN membership discounts for nurses

Discounted health insurance with nib

Discounted JB HiFi

Job summary

Estia Health in Australia is looking for a compassionate admissions/first-contact specialist to help families navigate residential aged care. You will welcome referrals, explain services, and guide residents and their loved ones through the journey into care.

This role emphasizes warm customer service, strong communication, and the ability to work with busy teams across our homes. You will manage paperwork, support referrals, and represent Estia Health with professionalism and empathy.

Responsibilities

• Brings a friendly customer service to everyone – whether in person, on the phone or over email.
• Keeps on top of paperwork – record keeping, filing, etc
• Enjoys showcases our home to future residents and their families
• Has a track record of success in sales including strong negotiation and outstanding customer service
• Has the ability to conduct cold calls and secure new referral sources
• Possess knowledge of Aged Care including fees and funding (Ideal but not essential)

Job description

Estia Health in Australia is looking for a compassionate admissions/first-contact specialist to help families navigate residential aged care. You will welcome referrals, explain services, and guide residents and their loved ones through the journey into care.

This role emphasizes warm customer service, strong communication, and the ability to work with busy teams across our homes. You will manage paperwork, support referrals, and represent Estia Health with professionalism and empathy.