Aged Care Administration Officer | Reception & Support

UnitingCare Health; Bli Bli; On-site; AUD 36,000 - 51,000; Part time

Benefits offered by this job

Salary packaging benefits

Not-for-profit salary packaging

Penalties & allowances

Employee discounts

Birthday leave and wellbeing programs

Job summary

UnitingCare Health is seeking an Administration Officer for the BlueCare Bli Bli Aged Care Facility. The role provides front-desk and administrative support to residential services, ensuring a professional and resident-centred service.

Reporting to the Residential Service Manager, you will manage receptions, phones, emails and key admin processes. Proven admin experience and strong MS Office skills are essential; aged care experience is highly regarded.

Qualifications

• Proven experience in administration and office support roles.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and administrative systems.
• Strong organisational and time management skills.
• Ability to manage competing priorities and work independently.
• Experience in aged care or healthcare is highly regarded.
• Certificate III or IV in Business Administration (desirable).
• Confidence to satisfy probity checks required by legislation or policies.

Responsibilities

• Provide reception coverage and create a welcoming front-of-house environment.
• Manage phone calls, emails, enquiries and visitor entry requirements.
• Act as first point of contact for residents, families and visitors.
• Prepare correspondence, reports, agendas and minutes.
• Support resident administration processes including admissions, records and reporting.
• Assist with accounts administration, including invoice processing.
• Organise diaries, meetings, and travel arrangements.
• Respond to feedback and complaints professionally and escalate when required.
• Ensure confidentiality and accurate handling of sensitive information.
• Collaborate with staff to support smooth operations and positive resident experience.

Skills

Customer service

Communication skills

Organisational skills

Time management

Independent work

Aged care knowledge (preferred)

Education

Certificate III/IV in Business Administration

Tools

Microsoft Office

Administrative systems

Job description

UnitingCare Health is seeking an Administration Officer for the BlueCare Bli Bli Aged Care Facility. The role provides front-desk and administrative support to residential services, ensuring a professional and resident-centred service.

Reporting to the Residential Service Manager, you will manage receptions, phones, emails and key admin processes. Proven admin experience and strong MS Office skills are essential; aged care experience is highly regarded.